Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
2
2
years of professional experience
Work History
Cashier/Waitress/Customer Service
Big Ds BBQ
08.2023 - 01.2024
Worked flexible schedule and extra shifts to meet business needs.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Handled cash with high accuracy and took care to check bills for fraud.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Customer Service Representative/Kitchen Staff Member
Casey's
01.2022 - 08.2023
Resolved associate, tool and service delivery issues revealed by statistical reports.
Processed customer service orders promptly to increase customer satisfaction.
Streamlined call center processes for improved efficiency and reduced wait times.
Implemented and developed customer service training processes.
Drive-Thru Cashier/Customer Service Representative
Hong Kong Express
09.2021 - 07.2022
Monitored customer orders to confirm accuracy in preparation and delivery.
Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
Worked with floor team and managers to meet wide range of customer needs.
Performed cash, card and check transactions to complete customer purchases.
Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
Identified and resolved discrepancies and errors in customer accounts.
Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
Skills
Reliable and Responsible
Team Collaboration
Product Location
Product Scanning
Sales Techniques Mastery
Service Minded
Customer Transactions
Customer Service
Timeline
Cashier/Waitress/Customer Service
Big Ds BBQ
08.2023 - 01.2024
Customer Service Representative/Kitchen Staff Member
Casey's
01.2022 - 08.2023
Drive-Thru Cashier/Customer Service Representative
Hong Kong Express
09.2021 - 07.2022
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