Ciera Pageler
Kissee Mills,MO
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
2
2
years of professional experience
Work History
Cashier/Waitress/Customer Service
Big Ds BBQ
2023.08 - 2024.01
- Worked flexible schedule and extra shifts to meet business needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Customer Service Representative/Kitchen Staff Member
Casey's
2022.01 - 2023.08
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Processed customer service orders promptly to increase customer satisfaction.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Implemented and developed customer service training processes.
Drive-Thru Cashier/Customer Service Representative
Hong Kong Express
2021.09 - 2022.07
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
- Identified and resolved discrepancies and errors in customer accounts.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
Skills
- Reliable and Responsible
- Team Collaboration
- Product Location
- Product Scanning
- Sales Techniques Mastery
- Service Minded
- Customer Transactions
- Customer Service
Timeline
Cashier/Waitress/Customer Service
Big Ds BBQ
2023.08 - 2024.01
Customer Service Representative/Kitchen Staff Member
Casey's
2022.01 - 2023.08
Drive-Thru Cashier/Customer Service Representative
Hong Kong Express
2021.09 - 2022.07
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