Ciera Pontecorvo
Saint Petersburg,FL
Summary
Experienced in jewelry sales, customer service, and product presentation with a strong understanding of market trends and inventory management. Retail sales professional skilled in product placement, merchandising, inventory management, and shipment processing. Reliable and upbeat individual successful at promoting customer loyalty and satisfaction with consultative techniques. Seeking a full-time role that utilizes interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position to help achieve company goals. Proactive and goal-oriented professional known for reliability, adaptability, and quick ability to learn new skills to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Cashier/Cook
Killer pizza
02.2025 - 06.2025
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Manager
Dispensary
04.2025 - 06.2025
Sales Associate
NY Beauty
01.2024 - 01.2025
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Organized in-store promotional events to attract new customers and showcase top-selling beauty products.
- Contributed to the achievement of store-wide sales goals through proactive client outreach and follow-up communication.
- Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
- Demonstrated expertise in various makeup application techniques, helping clients feel confident in their appearance.
- Participated in ongoing professional development opportunities related to the latest skincare advancements and industry innovations.
- Conducted regular staff training sessions on new product launches and sales techniques, improving overall team performance.
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
- Improved brand visibility through engaging visual merchandising displays that showcased seasonal trends and popular items.
- Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
- Provided exceptional customer service by addressing client concerns promptly and offering suitable solutions.
- Supported store management with daily operations tasks such as opening/closing procedures, staff scheduling, and ordering replenishments.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Boosted store revenue by cross-selling complementary beauty products and services.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
Sales Associate
Pandora Jewelry
10.2023 - 01.2024
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
- Organized promotional events that significantly increased foot traffic on traditionally slow days.
- Conducted daily sales reports to track performance and identify trends, improving future sales strategies.
- Developed comprehensive knowledge of gemstones and metals, becoming go-to resource for both customers and colleagues.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Provided detailed product knowledge to customers, enhancing their shopping experience and boosting confidence in their purchases.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Adapted quickly to new product lines and trends, keeping store's offerings fresh and appealing.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Streamlined checkout process, making transactions smoother and faster for customers.
- Fostered welcoming store environment, contributing to significant increase in repeat customers.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Skillfully negotiated deals with suppliers, securing attractive pricing options while maintaining exceptional quality standards.
- Maintained high level of professionalism and product knowledge, setting standard for sales team.
- Trained new associates in sales techniques and product knowledge, raising overall team's performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Fruit Expert
Edible Arrangements
05.2023 - 05.2023
- Answered phones placed orders, washing, cutting and skewering fruit, dipping fruit in chocolate, arrangement building, arrangement wrapping, labeling for delivery and pickup.
- Closed counted cash drawer.
- Collaborated with team members to optimize fruit displays for visual appeal and easy access.
- Increased store efficiency by maintaining a clean, organized, and well-stocked fruit department.
- Enhanced customer satisfaction by providing knowledgeable and friendly assistance in fruit selection.
- Reduced shrinkage rates by identifying damaged or expired products quickly, allowing for timely removal from shelves.
- Demonstrated adaptability during peak periods by adjusting priorities accordingly in order to maintain high levels of service quality under pressure.
Pizza shop assistant
Old northeast PIZZARIA
01.2023 - 04.2023
- Assist with costumers and employees
- Prepared & hand tossed pizza and other food menu items.
- Prepped and closed shop.
- Documented paperwork and cashed out register.
Cashier
Toby's little Italy
10.2022 - 01.2023
- Served beer and took orders from costumers and handed customers orders.
- Cleaned and close.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Pizza Maker/Cashier
Pizzaiolo Gourmet Pizza
09.2021 - 04.2022
- Greet, & make food and serve customers.
- Answer phones taking orders, cashier a.
- Closer.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Pizza Maker/Cashier
Amato's
09.2021 - 11.2021
- I prep and prepare food and serve to customers & cash them out & clean and follow protocol.
Packer/Shipper/Picker
United Auto Supply
07.2021 - 08.2021
- Preparing finished products for packaging and shipment.
Team Member/Cashier
Hannaford
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Solved customer challenges by offering relevant products and services.
Education
Associate's degree - Political Science /Law
Saint Petersburg College
Saint Petersburg, FL 07.2023 - Current
High school diploma - General Studies
Emma lee Broady academy
San Antonio, TX 09.2022 - 10.2022
Skills
- Food handling
- Order Picker
- Guest Services
- Office Administration
- Communication skills
- Inventory Control
- Leadership
- Restaurant experience
- Microsoft Excel
- Organizational Skills
- Food Production
- Adobe XD
- RF Scanner
- Merchandising
- Busser
- POS
- Warehouse Experience
- Microsoft Word
- Food Preparation
- Sales
- Cashiering
- Pizza experience
- Order Picking
- Shipping & Receiving
- Computer skills
- Cleaning Experience
- Load & Unload
- Packaging
- Cooking
- Food Safety
- Time management
- Dishwashing
- Sanitation
- Kitchen Experience
Cash handling
Complaint resolution
Teamwork and collaboration
Customer service
Workplace safety
Positive attitude
Certification
Food Handler Certification
Personal Information
Authorized To Work: Yes
Timeline
Manager
Dispensary
04.2025 - 06.2025
Cashier/Cook
Killer pizza
02.2025 - 06.2025
Sales Associate
NY Beauty
01.2024 - 01.2025
Sales Associate
Pandora Jewelry
10.2023 - 01.2024
Associate's degree - Political Science /Law
Saint Petersburg College
07.2023 - Current
Fruit Expert
Edible Arrangements
05.2023 - 05.2023
Pizza shop assistant
Old northeast PIZZARIA
01.2023 - 04.2023
Cashier
Toby's little Italy
10.2022 - 01.2023
High school diploma - General Studies
Emma lee Broady academy
09.2022 - 10.2022
Pizza Maker/Cashier
Pizzaiolo Gourmet Pizza
09.2021 - 04.2022
Pizza Maker/Cashier
Amato's
09.2021 - 11.2021
Packer/Shipper/Picker
United Auto Supply
07.2021 - 08.2021
Team Member/Cashier
Hannaford
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