Ciera Pope

Work History

Team Member Relations Manager

Hilton Grand Vacations

11.2018 - Current

Provide regional support in the West, including navigating complex states such as California.
Ensure compliance with local, state and federal regulations for policies and best practices.
Provide interpretation and guidance on polices and best practices ensuring consistency and fairness in application.
Conduct in-depth investigations on a wide range of allegations like misconduct, harassment, discrimination, theft, wage and hour violations along with workplace conflicts/violence, leave of absence issues and policy violations. Ensure equitable resolutions are achieved for all involved parties.
Provide guidance to leaders on conflict resolution and corrective action.
Develop and execute strategies by collaborating with support partners including HR Business Partners, Legal, Internal Audit, Benefits, Training and Development, Communications as well as other key stakeholders.
Develop strategies based on trend analysis for proactive problem-solving with leadership and key stakeholders.
Collaborate on various policy project teams, successfully integrating two new organizations over the last 3 years.
Led leadership training programs to enhance coaching and documentation skills in addressing workplace conflicts and policy violations.
Develop and facilitate leadership training on various policy updates and integration projects.
Provide assistance to legal council in resolving Wage and Hour claims, EEOC Charges, and lawsuits.
Cultivated strong relationships with leadership, facilitating efficient resolution of employee issues through open dialogue.

General Manager

Comfort Keepers

01.2017 - 01.2018

Managed and oversaw all aspects of daily operations and employee relations and investigations.
Successfully established strategic goals while ensuring alignment with vision and priorities.
Proficiently managed various financial tasks such as AR, AP, payroll, tax reporting while ensuring accurate reconciliations and timely budgeting.
Developed and implemented internal organizational changes aligning with strategic goals.
Managed all licensure requirements and regulatory implementations.
Addressed and resolved any client inquiries or issues efficiently.
Organized regular team meetings to foster dialogue on changes, issues, and growth.

Human Resources Manager

Comfort Keepers

01.2015 - 01.2017

Developed HR policies, processes, and system design.
Developed and implemented innovative strategies to enhance recruiting efforts in a highly competitive market.
Collaborated with Management to develop and execute strategic plans for business growth.
Resolved multiple weekly employee relations cases, demonstrating prioritization of effective communication and problem-solving.
Investigated and documented employee relations cases involving discrimination, harassment, theft, personnel conflicts, unemployment, and reasonable suspicion.
Implemented successful strategies resulting in reduced turnover rates and a more vibrant company culture.
Managed openings in multiple online accounts, maintained and optimized ATS, conducted comprehensive phone screens and interviews.
Handled various responsibilities including conducting new hire orientations, in house drug screening, and E-Verify. Managed tasks like new hire reporting along with background screening. Additionally took charge of payroll and data entry in HRIS.
Oversaw employee performance evaluations, obtained feedback from peers, and organized in-home assessments and provided training.
Provided guidance and support on policy, procedures, and job-specific requirements
Demonstrated exceptional performance by passing two state audits.
Provided coverage for General Manager as needed.

Human Resources Manager

Pioneer Sand Company

01.2013 - 01.2014

Transformed company’s compliance record by training managers on OFCCP guidelines and completing OFCCP policy and ATS.
Effectively supervised and coordinated multi-state workforce of varying demographics.
Handled multiple employee relations cases on a weekly basis, promoting fairness and equality in the workplace.
Investigated and documented employee relations cases, including incidents related to discrimination, harassment, theft, personnel conflicts, unemployment, and reasonable suspicion.
Managed qualifications and licensing for a diverse workforce, consisting of federal contract workers, railroad workers, store clerks, aggregate workers, and office staff.
Provided leadership and guidance for a team of three HR professionals to ensure efficient daily operations.
Ensured efficient allocation of working hours and PTO requests for a group comprising 45 individuals.
Ensured both Federal and state compliance by developing policies, procedures, and processes.
Achieved successful completion of OFCCP audit.
Ensured timely completion of all annual reports and surveys.
Accurately approved and processed AP transactions for HR and Front Desk operations.
Oversaw benefits administration, including vendor selection, open and new hire enrollment.
Provided guidance to hiring managers regarding best practices for recruitment and employee separations.
Carried out internal investigations for property damage claims.
Effectively handled unemployment and workers compensation claims.

Human Resources Manager

Sunland Field Services

01.2011 - 01.2013

Promoted from Specialist to Manager within months.
Ensured a smooth integration process for 500 employees following the company acquisition.
Collaborated with leadership team to handle employee relations and investigations.
Managed all aspects of employee onboarding process together with conducting new hire orientations. This included overseeing in-house drug screening, E-Verify procedures, reporting obligations for new hires, background screenings as well as HRIS entries.
Managed payroll processing for a large workforce of 500 employees and contractors.
Managed the preparation of payroll tax documentation for different periods such as quarterly, bi-weekly, and annually.
Managed completion of all performance reviews by Superintendents, ensuring timely submission for final review.
Managed claims for unemployment and workers compensation.
Collaborated with Safety to meet all requirements for qualifications, training, and random drug testing.
Developed and maintained policies, procedures, and processes to guarantee compliance with Federal and state requirements.
Provided assistance and resolution for employee queries and issues regarding company policies and benefits.
Provided coverage for AP and AR as needed.

Summary

Overview

Work History

Team Member Relations Manager

General Manager

Human Resources Manager

Human Resources Manager

Human Resources Manager

Skills

Certification

Affiliations

Timeline

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