Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ciera Ray

Manchester,NH

Summary

Compassionate Licensed Nursing Assistant with proven expertise at Bedford Hills Center in patient care and vital signs monitoring. Recognized for enhancing patient satisfaction through effective communication and teamwork. Committed to regulatory compliance and skilled in CPR/AED, ensuring safety and dignity in all interactions. Adaptable and detail-oriented, fostering a collaborative environment.

Overview

9
9
years of professional experience

Work History

Licensed Nursing Assistant

Bedford Hills Center
11.2024 - Current
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Collaborated with healthcare team to develop personalized care plans for residents.
  • Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
  • Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
  • Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
  • Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
  • Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
  • Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
  • Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
  • Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
  • Elevated overall nursing quality through skillful execution of proper wound care techniques while adhering to evidence-based guidelines.
  • Promoted patient comfort by promptly addressing pain management needs in collaboration with nursing staff.
  • Streamlined care delivery processes by effectively prioritizing tasks based on urgency and complexity.
  • Boosted morale among nursing team members by fostering a collaborative work environment and offering peer mentorship support.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.

License Nursing Assistance

MAS Healthcare
04.2024 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Call Center Representative

Centralarm Monitoring Inc
02.2020 - 10.2020
  • Responded to customer inquiries regarding alarm services and monitoring procedures.
  • Assisted in troubleshooting technical issues related to alarm systems and equipment.
  • Processed service requests and documented customer interactions in CRM software.
  • Maintained accurate records of calls, ensuring compliance with company protocols.
  • Adapted quickly to changing policies and procedures, improving response time on support tickets.
  • Collaborated with team members to enhance communication efficiency and customer satisfaction.
  • Contributed to quality assurance initiatives by identifying areas for process improvement within call workflows.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Met customer call guidelines for service levels, handle time and productivity.

Sales Associate

Walmart
04.2016 - 09.2019
  • Assisted customers in locating products and provided knowledgeable recommendations.
  • Processed transactions accurately using point-of-sale systems to enhance customer satisfaction.
  • Maintained organized merchandise displays, ensuring compliance with store standards.
  • Collaborated with team members to achieve sales goals and optimize inventory management.
  • Conducted regular stock checks and replenished shelves to maintain product availability.
  • Trained new associates on operational procedures and customer service best practices.
  • Participated in promotional events and merchandising strategies to drive increased foot traffic.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma - None

Middleton High School
Tampa, FL
06.2019

Skills

  • Bathing assistance
  • Patient care
  • Basic life support
  • Vital signs monitoring
  • Privacy and confidentiality
  • Transfer techniques
  • Care plan adherence
  • Regulatory compliance
  • Patient and family communication
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • CPR certification
  • Organizational skills
  • HIPAA compliance
  • Certified in CPR/AED

Languages

Spanish
Limited Working

Timeline

Licensed Nursing Assistant

Bedford Hills Center
11.2024 - Current

License Nursing Assistance

MAS Healthcare
04.2024 - 08.2024

Call Center Representative

Centralarm Monitoring Inc
02.2020 - 10.2020

Sales Associate

Walmart
04.2016 - 09.2019

High School Diploma - None

Middleton High School

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Ciera Ray