Ciera Rodgers
St. Louis,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Collection Customer Service Representative
US Bank National Association
01.2016 - Current
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Proficiently managed a high-volume workload of inbound and outbound calls from customers seeking assistance with their past-due balances.
- Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
Patient Transporter
Mercy Hospital St. Louis
11.2021 - 03.2022
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
Customer Service Representative
FedEx Office
01.2015 - 03.2021
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
- Take customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
- Take lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certificate: Clinical Laboratory Assistant - Phlebotomy
Saint Louis of Phlebotomy
Saint Louis09.2018
High School Diploma -
Charles Sumner High School
Saint Louis05.2012
Skills
- Exceeding Customer Expectations
- Strong Leadership
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Proficient in Microsoft word, Excel, Outlook
- Service standard compliance
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Patient Transporter
Mercy Hospital St. Louis
11.2021 - 03.2022
Collection Customer Service Representative
US Bank National Association
01.2016 - Current
Customer Service Representative
FedEx Office
01.2015 - 03.2021
Certificate: Clinical Laboratory Assistant - Phlebotomy
Saint Louis of Phlebotomy
High School Diploma -
Charles Sumner High School
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