Ciera Carl
Lake Shasta,CA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Pete's Restaurant & Brewhouse
Redding , CA
11.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
Lounge Manager
Riverview Golf & Country Club
Redding
11.2021 - 10.2023
- Managed daily operations of the lounge, including staffing and scheduling.
- Monitored inventory levels and ordered supplies as needed.
- Provided training and guidance to new employees on proper operation procedures.
- Assisted with menu planning, pricing, and promotions for food and beverage items offered in the lounge.
- Organized special events such as happy hours, wine tastings., to promote business growth.
Front Desk Manager
Sure Stay Plus by Best Western
Redding
08.2020 - 12.2021
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
Bartender
Top Shelf Beverage Company
Redding, CA
06.2012 - 10.2021
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Managing Bartender
Red Lobster Restaurant
Redding , CA
06.2013 - 08.2020
- Coordinated events such as happy hours, special promotions, and private parties.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments using point-of-sale systems accurately and efficiently.
Server/ Bartender
Brick's Smoke House
Redding , CA
04.2012 - 06.2013
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
Education
High School Diploma -
Enterprise High School
Redding, CA06-2007
Skills
- Safe Food Handling
- Food inspection
- Beverage Preparation
- Strong Work Ethic
- POS operation
- Sales expertise
- Order Accuracy
- Relationship Management
- Effective customer upselling
- Exceptional customer service
- Point of Sale (POS) system operations
Certification
- Drivers License
- Food Handlers Certification
- Mixology License
- Responsible Alcohol Manager Certification
Timeline
Server
Pete's Restaurant & Brewhouse
11.2023 - Current
Lounge Manager
Riverview Golf & Country Club
11.2021 - 10.2023
Front Desk Manager
Sure Stay Plus by Best Western
08.2020 - 12.2021
Managing Bartender
Red Lobster Restaurant
06.2013 - 08.2020
Bartender
Top Shelf Beverage Company
06.2012 - 10.2021
Server/ Bartender
Brick's Smoke House
04.2012 - 06.2013
High School Diploma -
Enterprise High School
- Drivers License
- Food Handlers Certification
- Mixology License
- Responsible Alcohol Manager Certification
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