Anthony Rodriguez

• Consistently met or exceeded performance goals set by management for both quality of workmanship and timeliness of repairs.
• Contributed to the development of training materials to improve skillsets across the technician team.
• Assisted management with implementing new processes to improve overall shop efficiency and customer satisfaction.
• Efficiently diagnosed vehicle issues using advanced diagnostic tools, enabling quicker identification of problems and expedited repairs.
• Improved customer satisfaction by providing accurate diagnostics and efficient repair services.
• Streamlined workflow processes for increased productivity and reduced downtime in the automotive shop.
• Tested newly installed equipment to determine proper functionality and compliance with regulations.

• Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
• Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Prepared food items according to recipe to drive quality and consistency.

• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Collaborated with team members to complete orders.

Communication (Reports, Presentations, Technology)

• Rapid learning skills and master varied computer programs
• Demonstrate effective presentation skills

Customer Service/ Marketing /Problem Solving/Cashier

• Assisted management with implementing new processes to improve overall shop efficiency and customer satisfaction.
• Greet customers in a courteous manner and efficiently process transactions within a busy and fast paced work environment
• Operate cash register, scanner and computer to itemize and total customer purchases
• Collect payments/transactions and also balance the drawer at the end of the shift

Detail Mastery and Organization

• Improved customer satisfaction by providing accurate diagnostics and efficient repair services
• Prepare surfaces to be painted by removing old paint using an electric or air sander and applying auto body filler (when needed)
• Prime and paint the surface of the vehicle by utilizing specific surface preparation and using painting techniques
• Perform minor metal body repair work and spray paint vehicles
• Perform detail work after cleaning and waxing the vehicle
• Inspect, repair and install new tires on a vehicle