Ciera Slaughter
Vandalia,OH
Summary
Highly-motivated Restaurant/Bar Manager with more than 10 years of food & drink preparation and service experience. With desire to take on new challenges. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to business operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
F & B Manager
Scene75 Entertainment Centers
Dayton, OH
11.2020 - 02.2024
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 30+ team members and fulfilled dining needs and desires of patrons.
- Performed administrative tasks such as payroll processing, ordering supplies.
- Provided training programs for new hires and existing staff members to ensure compliance with safety regulations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Analyzed financial data to identify areas where expenses could be reduced or profits increased.
- Ensured compliance with all local health codes by conducting regular inspections of the premises.
- Negotiated contracts with vendors to secure discounts on food products and services.
- Supervised catering operations for large events including weddings, corporate functions.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Assisted with kitchen preparation during peak times as needed.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Bar Manager
Scene 75 Entertainment
Dayton, Ohio
01.2015 - 11.2020
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Established relationships with local distributors to secure competitive pricing on products purchased.
- Collaborated closely with restaurant managers to coordinate events held in the bar area.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Developed and implemented bartender training programs, policies and procedures.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Monitored cash intake to reduce discrepancies.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Organized special promotions such as happy hour specials or discounted drinks during slow periods.
- Analyzed sales data to identify trends in customer preferences as well as areas of improvement within the bar program.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Consistently monitored the bar area to ensure that it was adequately stocked with supplies such as ice, garnishes and other ingredients needed for drink preparation.
Server/Bartender
Shens Szechuan & Sushi
Dayton, OH
06.2019 - 10.2020
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Bartender
Scene75 Entertainment Centers
Dayton, OH
08.2014 - 12.2014
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Education
High School Diploma -
Wayne High School
Huber Heights, OH06.2011
Skills
- Strategic Planning & Execution
- Coaching and Mentoring
- Cost Analysis & Savings
- Team Leader
- Customer Service Management
- Food and Beverage Operations
- Problem-Solving Aptitude
- Attention to Detail
- Sanitation Standards
- Event Coordination
- Suggestive selling
Certification
- ServSafe
Additional Information
- Jacob Solle - Assistant General Manager at Scene 75 (937-499-0326)
- Kaela Miller - Food and Beverage Manager at Shens (937-416-7526)
- Rebecca Benton - Owns & Manages Our Place Rootbeer Stand; which I have worked at seasonally over the years. (937-214-8087)
Accomplishments
- Employee of the month December 2014
- Core values award 2015
- Guest service award 2016
- Guest service award 2018
- Leadership award 2019
- Loyalty award 2020
- Keeping us safe award 2021
- YOY growth 3 years in a row (2021-2023)
Timeline
F & B Manager
Scene75 Entertainment Centers
11.2020 - 02.2024
Server/Bartender
Shens Szechuan & Sushi
06.2019 - 10.2020
Bar Manager
Scene 75 Entertainment
01.2015 - 11.2020
Bartender
Scene75 Entertainment Centers
08.2014 - 12.2014
High School Diploma -
Wayne High School
- ServSafe
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