CIera Smith
Dundalk,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationship with diverse range of stakeholders in dynamic, fasted-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Little Village Pizzeria
Dundalk, MD
03.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction.
Education
GED -
James Madison High School
At home schooling 06-2021
Some College (No Degree) - General Studies
CCBC Community College
Rosedale, MDSkills
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- Sales expertise
- Multi-line phone talent
- Money handling abilities
- Staff education and training
- Professional telephone demanor
- Order Fulfillment
- Conflict Mediation
- Problem-solving abilities
- Customer Service
- Store maintenance
- High-energy attitude
- Multi-Task Management
- Active Listening
- Critical Thinking
Accomplishments
- Excelled in home education
- Graduated high school at 16 years old
- Started college as a full time student at 16 years old
Additional accomplishments
- Telephone Service- professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
- Monetary Transactions- Handled cash, credit and automatic debit card transactions with 100% accuracy
- Conflict resolution- Responsible for handling customer account inquires, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product promotion- up-sold products and motivated customers to upgrade current products.
- Customer follow up- Ensure that customers were satisfied with company product and doign purchase follow-up calls.
Timeline
Customer Service Representative
Little Village Pizzeria
03.2022 - Current
GED -
James Madison High School
Some College (No Degree) - General Studies
CCBC Community College
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