Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ciera Smith

Niles,MI

Summary

High-energy worker who is highly organized, responsible, and well-versed in Microsoft/Excel. Positively impacts operations with top-notch communication and critical thinking skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Director of Admissions/Marketing

Riverside Village
Elkhart, IN
01.2025 - Current
  • Oversee the inquiry and admissions process for prospective residents.
  • Gather and analyze pre-admission data to assess resident needs and facility capabilities.
  • Serve as the primary contact for healthcare discharge planners and families, providing comprehensive information and tours.
  • Conduct proactive outreach to medical professionals, senior organizations, and community groups to generate referrals.
  • Maintain and nurture relationships with hospital accounts, legal and financial professionals, and community contacts.
  • Conduct assessments to ensure the suitability of prospective admissions.
  • Expedite emergency admissions and maintain up-to-date facility services information.
  • Compile and distribute admission documentation and report all inquiries, admissions, and discharges.
  • Act as a resource for residents and families regarding the admission process and financing options.
  • Develop marketing materials, including press releases, brochures, and advertisements.
  • Implement sales and marketing campaigns to promote facility services.
  • Regularly update and maintain the company website.
  • Ensure proper documentation and data entry related to admissions.
  • Stay informed on federal and state regulations, as well as Medicare and Medicaid guidelines.
  • Collaborate with nursing and housekeeping teams to manage bed availability and room readiness.
  • Participate in team meetings to communicate updates on admissions and discharges.
  • Maintain confidentiality of resident information.
  • Uphold and promote resident rights, ensuring a safe and respectful environment.
  • Engage in the prevention of resident abuse and report any concerns promptly.

Director of Admissions/Marketing

Healthwin Specialized Care
South Bend, IN
10.2024 - 01.2025
  • Oversee the inquiry and admissions process for prospective residents.
  • Gather and analyze pre-admission data to assess resident needs and facility capabilities.
  • Serve as the primary contact for healthcare discharge planners and families, providing comprehensive information and tours.
  • Conduct proactive outreach to medical professionals, senior organizations, and community groups to generate referrals.
  • Maintain and nurture relationships with hospital accounts, legal and financial professionals, and community contacts.
  • Conduct assessments to ensure the suitability of prospective admissions.
  • Expedite emergency admissions and maintain up-to-date facility services information.
  • Compile and distribute admission documentation and report all inquiries, admissions, and discharges.
  • Act as a resource for residents and families regarding the admission process and financing options.
  • Develop marketing materials, including press releases, brochures, and advertisements.
  • Implement sales and marketing campaigns to promote facility services.
  • Regularly update and maintain the company website.
  • Ensure proper documentation and data entry related to admissions.
  • Stay informed on federal and state regulations, as well as Medicare and Medicaid guidelines.
  • Collaborate with nursing and housekeeping teams to manage bed availability and room readiness.
  • Participate in team meetings to communicate updates on admissions and discharges.
  • Maintain confidentiality of resident information.
  • Uphold and promote resident rights, ensuring a safe and respectful environment.
  • Engage in the prevention of resident abuse and report any concerns promptly.

Social Service Designee

Healthwin Specialized Care
South Bend, IN
09.2023 - 01.2025
  • Assist the Social Services/Administrator in the planning, developing, organizing, implementing, evaluating, and directing of social services programs.
  • Participate in discharge planning, development and implementation of care plans and resident assessments.
  • Assist residents in obtaining transportation to medical appointments, upon discharge, etc.
  • Accurately and completely document social service actions and interactions in each resident’s medical record.
  • Assist with facility policy development and annual review in order to positively impact the quality of care delivered to residents.
  • Advocate for residents and assist them in assertion of their rights within the facility.
  • Ensure that residents who display mental illness, or psychosocial difficulties have access to appropriate treatment and resources.

Family Case Manager

Department of Child Services (DCS)
South Bend, IN
12.2021 - 08.2023
  • Assessing reports of Abuse or Neglect in St. Joseph County.
  • Providing families with resources within the community.
  • Working with resources within the community to help families in need.

Registered Behavior Technician (RBT)

Lighthouse Autism Center
Niles, MI
06.2022 - 12.2022
  • Provide ABA interventions that encourage socially acceptable replacement behaviors so clients can build and improve upon their communication, social interaction, and problem-solving skills.

Student Worker

AVI Foodsystems
Tiffin, OH
09.2016 - 04.2021
  • Restocked supplies in neat and easily accessible fashion.
  • Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
  • Set up food and other preparations for board meetings, school events, and dinners for the President of the University.

Server/cook

Pizza Hut
Dowagiac, MI
06.2018 - 08.2020
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items, and suggested appropriate options for food allergy concerns.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests, and followed up with kitchen personnel to foster top quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals.

Education

Bachelor of Arts - Psychology

Tiffin University
Tiffin, OH
05.2021

Skills

  • Microsoft Office
  • Ability to Work in a Team
  • Effective Time Management
  • Active Listening
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Autism Experience
  • Case Management
  • Crisis Intervention
  • Case management
  • Writing skills
  • Social work
  • Communication skills
  • Child welfare
  • Crisis intervention
  • Child protective services
  • Restaurant experience
  • Leadership
  • Mentoring
  • Conflict management
  • Safety plans
  • Organizational skills
  • Public speaking
  • Google Suite
  • Intake

Certification

  • Social Service Designee
  • Present

Timeline

Director of Admissions/Marketing

Riverside Village
01.2025 - Current

Director of Admissions/Marketing

Healthwin Specialized Care
10.2024 - 01.2025

Social Service Designee

Healthwin Specialized Care
09.2023 - 01.2025

Registered Behavior Technician (RBT)

Lighthouse Autism Center
06.2022 - 12.2022

Family Case Manager

Department of Child Services (DCS)
12.2021 - 08.2023

Server/cook

Pizza Hut
06.2018 - 08.2020

Student Worker

AVI Foodsystems
09.2016 - 04.2021

Bachelor of Arts - Psychology

Tiffin University

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Ciera Smith