Ciera Sorrell-Southall

Innovative, creative and extremely efficient administrative support. Personable professional with over 20 years of experience. Providing support to allie organizations with a mission to provide superior customer service, maximize profit and minimize potential debt. Demonstrates expertise in patient benefit coordination, insurance policy coverage, operation systems administration, project management and budgetary support. Strong interpersonal skills with a proven ability to build rapport and excel when working autonomously or as a key contributor to a high-performing team. Highly skilled facilitator and trainer for numerous health insurance plans. Provides administrative support by preparing correspondence, reports and other documents containing confidential information on behalf of the doctor. Manages communication and correspondence between the doctor and insurance companies Initiates, compose and distributes routine correspondence regarding patient accounts. Develops and delivers records management training to staff in two offices, providing technical assistance and operational support as necessary Collaborates with the leadership team to ensure seamless delivery of shared systems support for administrative, financial management, human resources, IT and facilities management. Leads efforts to address and resolve patient billing and scheduling issues. Also, partner with internal and external colleagues to achieve monthly collection targets