Ciera Sykes
Hope Mills,NC
Summary
Hardworking Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Valley Cardiology & Vascular Clinic
08.2021 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Administrative Secretary
Industrial Floor Masters
09.2020 - 02.2021
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided clerical support to company employees by copying, faxing and filing documents.
Head Cake Decorator, Shift Lead
Baskin Robbins Franchisee
02.2019 - 09.2020
- Decorated cakes according to customer requests and themes.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Responded to and resolved customer questions and concerns.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Scheduled bakery employees and assigned work to decorators.
- Managed over 50 customer interactions per day
Cake Decorator
Sams Club Distribution
01.2018 - 02.2019
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Accurately packaged and priced each product according to Sam's pricing procedures.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Provided exemplary customer service to 100+ patrons daily in high-volume shopping center location.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Managed material inventory and ordered new materials when needed.
- Followed daily opening and closing procedures of brick and mortar bakery location.
Server
The Doghouse Tavern
01.2017 - 01.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
High School Diploma -
South View High School
Hope Mills, NC09.2013
Skills
- Appointment Scheduling
- Inventory oversight
- Payment collection
- Critical thinking
- Team Oversight
- Conflict Resolution
- Good telephone etiquette
- Insurance Verification
- Patient Scheduling
- Medical Records Management
- Medical office administration
- Patient Registration
Accomplishments
In 2020, I was awarded a spot on the Dean's List for Ftcc. In addition to this, i've been asked to join the National Honor Society as well as the National Society of Leadership and Success.
Timeline
Front Desk Receptionist
Valley Cardiology & Vascular Clinic
08.2021 - 08.2023
Administrative Secretary
Industrial Floor Masters
09.2020 - 02.2021
Head Cake Decorator, Shift Lead
Baskin Robbins Franchisee
02.2019 - 09.2020
Cake Decorator
Sams Club Distribution
01.2018 - 02.2019
Server
The Doghouse Tavern
01.2017 - 01.2018
High School Diploma -
South View High School
Similar Profiles
Edward EasterlingEdward Easterling
Procedure Manager Cardiovascular Tech at Valley Cardiology And VascularProcedure Manager Cardiovascular Tech at Valley Cardiology And Vascular
Florangel PaezFlorangel Paez
Office RN at Lexington Heart & Vascular CardiologyOffice RN at Lexington Heart & Vascular Cardiology
Courtney SommerCourtney Sommer
Nurse Practitioner at Central Florida Cardiology & Vascular CenterNurse Practitioner at Central Florida Cardiology & Vascular Center