Summary
Overview
Work History
Education
Skills
Timeline
Generic

CIERA THOMAS

Hampton,GA

Summary

To obtain a position with a company that rewards hard work, dedication and perseverance. A company that allows and emphasizes advancement and growth to build upon my communication and technical skill within that company.

Experienced aviation professional prepared for this role with strong focus on operational efficiency and safety. Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.

Overview

10
10
years of professional experience

Work History

Ramp Agent

Delta Airlines
07.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 100 daily flights.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.

Import Office Agent

Air Menzies International
02.2019 - Current
  • . Examines manifest, bills of lading and air waybill to determine work procedures for releasing cargo.
  • . Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.
  • . Makes cash transactions, collects payments from customers for freight prior to release.
  • . Authorizes final approval for cargo release.
  • . Prepares invoices for charges, airline clients and management regarding freight.
  • . Works with government agencies to clear shipments for import.
  • . Meets flights in order to exchange documents.
  • . Recognizes dangerous goods upon receiving.
  • . Ensures all local airport, TSA, CBP and FAA rules are followed.
  • . Other duties as assigned.
  • . Must follow all Security procedures as required.
  • Always utilize discretion and personal judgment to ship goods using the most efficient and cost-effective route to increase margin on each shipment.
  • Manage engaging vendors and suppliers.
  • Held accountable and responsible for managing own profit and loss (P&L).
  • Ensure product compliance, operating efficiency, with a specific focus on productivity, quality and profitability
  • Oversee pick up on behalf of the client/ agent as required.
  • Manage invoicing and collection of freight, agency and disbursements from clients. Primary duty will consist of non-manual work and utilizing discretion and judgement to engage vendors to increase branch and company margins on each shipment.
  • Always utilize discretion and personal judgement to ship goods using the most efficient and cost-effective route to increase margin on each shipment.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Increased customer satisfaction with personalized follow-up strategies.

Office Agent

Swissport Cargo Services
08.2017 - 02.2019
  • . Expedite and route movement of incoming and outgoing cargo and freight shipments in airline and trucking terminals. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
  • Observing, receiving, and otherwise obtaining information from all relevant sources. Actively looking for ways to help people. Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Informed clients of policies and procedures.

Line Tech

Kelly Service
08.2015 - 05.2017
  • . Install mechanical and electrical components and systems such as engine, transmission, axle units. Wire harnesses, instrument control panels and exhaust brake and air-conditioning systems.
  • . Fits and adjust doors, hoods, and trunk lids.
  • . Seal joints and seams, using a caulking gun.
  • . Fills vehicle systems with brake and transmission fluids, engine coolant, and oil.
  • . May verify quality of own work and write description of defects observed on documents attached to vehicle bodies.
  • . Participate in group meetings to exchange job related information
  • . Enter and retrieve production data, using computer terminals
  • . Work as a member of assembly group and be assigned different work stations as production needs require or shift from one station to another.

Education

GED -

Adult Education
Atlanta, GA
12.2012

Skills

  • Data Entry
  • Tower Dispatcher
  • Knowledge of ICD-9 and CPT 4 codes
  • Able to work in a team environment and independently Working knowledge of Cargowise / SAP / Microsoft Suite Programs
  • Accurate and detail oriented
  • Work well under pressure and ability to multitask
  • Loading and unloading
  • Ramp service
  • Heavy lifting
  • Safety procedures compliance
  • Aircraft tug operation
  • Customer service
  • Team leadership
  • Ramp security
  • Crew assistance
  • Problem-solving
  • Aircraft marshalling

Timeline

Ramp Agent

Delta Airlines
07.2024 - Current

Import Office Agent

Air Menzies International
02.2019 - Current

Office Agent

Swissport Cargo Services
08.2017 - 02.2019

Line Tech

Kelly Service
08.2015 - 05.2017

GED -

Adult Education

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