CIERA TIMMINS-RICHARDSON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Care Provider
Jonathan's Place
08.2023 - Current
- Improved residents'' quality of life by providing compassionate and attentive care.
- Enhanced facility operations by maintaining clean, safe, and organized living spaces.
- Ensured timely administration of medications, adhering to strict schedules and procedures.
- Promoted resident independence with personalized assistance in daily activities.
- Engages in a trauma informed model of programming to provide physical and emotional safety for residents.
- Supervises residents in various activities in order to observe and promote positive social behavior affect changes in their social behavior.
- Models and teaches life skills to clients that will help them develop interpersonal relationships and social skills.
- Communication and computer documentation of resident activities and behaviors
- Monitor completion of daily hygiene routines/chores.
- Provide transportation and accompaniment to outside appointments (medical, dental, etc.)
- Assisted in meal preparation, serving nutritious meals according to dietary restrictions or preferences while promoting a positive dining experience for all residents.
- Implemented crisis interventions when necessary, effectively diffusing challenging situations involving residents or staff members.
Childcare Specialist
Nexus Recovery Center
01.2022 - 08.2023
- Supervising children from newborn up to age 12
- Create, implement and monitor programs and activities, ensure children are supervised at all times, follow TDFPS regulations and ensure the facility is well maintained and safe
- Make Lesson Plans for ages 5-12 years old and teach children
- Create a safe space for children and parents in the programs as well as community kids
- Take the kids on Field trips during the summer
- Help clients get everything they need for their children during their stay on campus.
- Improved communication between parents and childcare facility through regular updates and meetings.
- Enhanced children''s social and emotional development by implementing age-appropriate activities.
Fulfillment
Crate & Barrel
07.2021 - 07.2022
- Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, online, phone orders and in store buy in a timely manner
- Assist in preparing the stockroom for inventory and performing assigned inventory duties
- Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
- Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
- Assist with ensuring products and displays on the sales floor are stocked appropriately and available for customers to purchase
- Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising, and teamwork.
- Increased order processing efficiency by streamlining the packing process and implementing organizational systems.
- Reduced packaging waste by optimizing material usage and recycling efforts within the fulfillment center.
Stock & Fulfillment
Cost plus world market
06.2020 - 03.2022
- Provide exceptional customer service, cashiering, merchandising, stocking merchandise, and maintaining visual standards and delivering curbside orders to our customers
- Physically unloading trucks and check in product according to Company procedures
- Stock merchandise according to visual standards, schematics, visual direction, pricing standards, productivity and safety standards
- Maintain the stockroom and sales floor organization and standards
- Adhere to all company Loss prevention policy and procedures, and distressed merchandise procedures
- General housekeeping as directed by management
- Assist customers utilizing World Market service standards as well as representing World Market brand.
Manager
Steel city pops
04.2019 - 03.2020
- Oversee, Monitor and manage all inventory for main store(open kitchen) and all satellite store (7 stores)
- Strategically train, and schedule team members for Kitchen Prep & Production
- Make popsicle mix based on inventory of all stores while using recipes
- Overlook all of employees working the main store
- Make sure all kitchen employees follow all health/safety standards
- Arrange maintenance repairs for packing machine & freezing turbos
- Keep compliance with all city and state laws related to operating a food establishment
- Handle all city & state inspections
- Keep staff's food handler certificates up to date.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Assistant Manager
Steel city pops
04.2017 - 04.2019
- Greet guest in a friendly and welcoming manner
- Answer all questions customers have
- Assist the manager with any duties needed
- Assist and prep all mixes to make popsicle
- Sell or cater popsicles at outside events
- Manage inventory for main (open kitchen) store & all 7 satellite stores
- Run errands for popsicle ingredients and place orders
- Pop Delivery for satellite stores
- Monitor kitchen/production staff/employees when running packing machine
- Train all new employees working kitchen and production shifts
- Answer customers questions about our local ingredients & open kitchen.
Customer service
The Perot museum
12.2014 - 03.2017
- Greet guests in a friendly and inviting manner
- Handle phone & in person sales transactions quickly, efficiently, and accurately
- Assist guests & scan barcoded tickets for exhibit hall entrance
- Answering the phone for guest who have questions about the museum and exhibits or phone sales
- Monitor Forum and keep school groups on schedule
- Provide information to guests throughout the museum
- Check in families coming into the children's museum
- Be informed on voucher and discount procedures that may be presented at the Box Office.
Guest services
Klyde warren park
04.2014 - 03.2017
- Supervising the lending of play and recreational equipment along with board games, books, magazines, and newspapers
- Provide top tier customer service to Klyde Warren Park visitors throughout the park
- Taking inventory of all equipment
- Handle ordering of new equipment when needed to be replaced
- Assist with elements of regular programming and special events daily at the park
- Office assistant help when needed.
Education
High school
Dallas, Texas06.2015
Skills
- Ability to Learn Quickly
- Management
- Management Skills
- Excellent Communication Skills
- Highly responsible and reliable
- Complex Problem Solving
- Leadership and Teamwork
- Detail Oriented
- Creative Problem Solving
- Interpersonal Communication Skills
- Critical Thinking
- Attention to Detail
- Good time management
- Hard Working
- Active Listening
- Flexibility and Adaptability
- Self-motivation
- Critical thinking and problem solving
- Conflict Resolution
- Decision Making
- Creativity
- Problem Solving
- Leadership Skills
- Time Management
- Teamwork
- Microsoft Excel
- Leadership
- Ability to Multitask
- Communication
- Effective Time Management
- Emotional Support
- Compassionate Caregiving
- CPR Certified
- Activity Planning
- Client Confidentiality
- Meal Preparation
- Active listening
- Medication administration
- Adaptable to change
- Record keeping
- Assertiveness
- Attention to detail
- Empathy and understanding
- Positive attitude
- Transportation assistance
- Respectful attitude
- First aid certification
Hobbies and Interests
- Reading
- Writing
- Painting
- Coloring
- Walks in the park
- Skating
- Basketball
- Puzzles
- Watching movies
- Playing board games with family
Certification
Foster Care License 08/2021-Current
CPR,First Aid & aed 12/2025
Timeline
Residential Care Provider
Jonathan's Place
08.2023 - Current
Childcare Specialist
Nexus Recovery Center
01.2022 - 08.2023
Fulfillment
Crate & Barrel
07.2021 - 07.2022
Stock & Fulfillment
Cost plus world market
06.2020 - 03.2022
Manager
Steel city pops
04.2019 - 03.2020
Assistant Manager
Steel city pops
04.2017 - 04.2019
Customer service
The Perot museum
12.2014 - 03.2017
Guest services
Klyde warren park
04.2014 - 03.2017
High school