Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ciera Timmins-Richardson

Dallas,TX

Summary

Organized and dependable family finder with a passion for helping others and keeping families together. Successful at managing multiple priorities with a positive attitude, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Family Finder

The Family Initiative
Dallas, TX
04.2024 - Current

Responsible for ensuring permanency for children in case by identification of kinship or support relationships for children placed within 2INgage system of care (formally CPS) Responsible for identification of adoptive placement for children as needed and facilitating adoptive placements.

  • Coordinates with staff from other agencies involved DFPS and other stakeholders with information regarding identified family members.
  • Receives and reviews home studies for potential adoptive placement.
  • Facilitates adoption staffing's with DFPS and Provider case managers to discuss prospective families and to develop a plan for presentation/pre-placement visits and services that will be needed based on the child's individual needs.
  • Handles crisis calls and emergencies.
  • Completes documentation and forwards reports containing descriptive, analytical, and evaluative content.
  • Coordinates with Provider case managers, caregivers, and children to create a family tree for children in care. Leads in efforts to locate those identified if not currently visiting with the child or already know and considered by DFPS.

Residential Care Provider

Jonathan's Place
Dallas, TX
08.2023 - 04.2024
  • Supervising residents ages 0 to 20
  • Improved residents'' quality of life by providing compassionate and attentive care.
  • Enhanced facility operations by maintaining clean, safe, and organized living spaces.
  • Ensured timely administration of medications, adhering to strict schedules and procedures.
  • Promoted resident independence with personalized assistance in daily activities.
  • Engages in trauma informed model of programming to provide physical and emotional safety for residents.
  • Supervises residents in various activities in order to observe and promote positive social behavior affect changes in their social behavior.
  • Models and teaches life skills to clients that will help them develop interpersonal relationships and social skills.
  • Communication and computer documentation of resident activities and behaviors
  • Monitor completion of daily hygiene routines/chores.
  • Provide transportation and accompaniment to outside appointments (medical, dental, etc.)
  • Assisted in meal preparation, serving nutritious meals according to dietary restrictions or preferences while promoting positive dining experience for all residents.
  • Implemented crisis interventions when necessary, effectively diffusing challenging situations involving residents or staff members.

Childcare Specialist

Nexus Recovery Center
01.2022 - 08.2023
  • Supervising children from newborn up to age 12
  • Create, implement and monitor programs and activities, ensure children are supervised at all times, follow TDFPS regulations and ensure facility is well maintained and safe
  • Make Lesson Plans for ages 5-12 years old and teach children
  • Create safe space for children and parents in programs as well as community kids
  • Take kids on Field trips during summer
  • Help clients get everything needed for their children during their stay on campus.
  • Improved communication between parents and childcare facility through regular updates and meetings.
  • Enhanced children''s social and emotional development by implementing age-appropriate activities.

Fulfillment

Crate & Barrel
07.2021 - 07.2022
  • Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, online, phone orders and in store
  • Assist in preparing stockroom for inventory and performing assigned inventory duties
  • Perform prompt and accurate stock checks, while maintaining organized and efficient stockroom
  • Execute and maintain visual merchandising standards of sales floors to engage customers and associates with product
  • Assist with ensuring products and displays on sales floor are stocked appropriately and available for customers to purchase
  • Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising, and teamwork.
  • Increased order processing efficiency by streamlining packing process and implementing organizational systems.
  • Reduced packaging waste by optimizing material usage and recycling efforts within fulfillment center.

Stock & Fulfillment

Cost plus world market
06.2020 - 03.2022
  • Provide exceptional customer service, cashiering, merchandising, stocking merchandise, and maintaining visual standards and delivering curbside orders to customers
  • Physically unloading trucks and check in product according to Company procedures
  • Stock merchandise according to visual standards, schematics, visual direction, pricing standards, productivity and safety standards
  • Maintain stockroom and sales floor organization and standards
  • Adhere to all company Loss prevention policy and procedures, and distressed merchandise procedures
  • General housekeeping as directed by management
  • Assist customers utilizing World Market service standards as well as representing World Market brand.

Manager

Steel city pops
04.2019 - 03.2020
  • Oversee, Monitor and manage all inventory for main store(open kitchen) and all satellite store (7 stores)
  • Strategically train, and schedule team members for Kitchen Prep & Production
  • Make popsicle mix based on inventory of all stores while using recipes
  • Overlook all of employees working themain store
  • Make sure all kitchen employees follow all health/safety standards
  • Arrange maintenance repairs for packing machine & freezing turbos
  • Keep compliance with all city and state laws related to operating food establishment
  • Handle all city & state inspections
  • Keep staff's food handler certificates up to date.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Assistant Manager

Steel city pops
04.2017 - 04.2019
  • Greet guest in a friendly and welcoming manner
  • Answer all questions customers have
  • Assist manager with any duties needed
  • Assist and prep all mixes to make popsicle
  • Sell or cater popsicles at outside events
  • Manage inventory for main (open kitchen) store & all 7 satellite stores
  • Run errands for popsicle ingredients and place orders
  • Pop Delivery for satellite stores
  • Monitor kitchen/production staff/employees when running packing machine
  • Train all new employees working kitchen and production shifts
  • Answer customers questions about local ingredients & open kitchen.

Customer service

The Perot museum
12.2014 - 03.2017
  • Greet guests in a friendly and inviting manner
  • Handle phone & in person sales transactions quickly, efficiently, and accurately
  • Assist guests & scan barcode tickets for exhibit hall entrance
  • Answering the phone for guest who have questions about museum and exhibits or phone sales
  • Monitor Forum and keep school groups on schedule
  • Provide information to guests throughout museum
  • Check in families coming into children's museum
  • Be informed on voucher and discount procedures that may be presented at Box Office.

Guest services

Klyde warren park
04.2014 - 03.2017
  • Supervising the lending of play and recreational equipment along with board games, books, magazines, and newspapers
  • Provide top tier customer service to Klyde Warren Park visitors throughout the park
  • Taking inventory of all equipment
  • Handle ordering of new equipment when needed to be replaced
  • Assist with elements of regular programming and special events daily at the park
  • Office assistant help when needed.

Education

High School Diploma -

High School
06.2015

Skills

  • Ability to Learn Quickly
  • Management Skills
  • Excellent Communication Skills
  • Highly responsible and reliable
  • Leadership and Teamwork
  • Detail Oriented
  • Hard Working
  • Active Listening
  • Flexibility and Adaptability
  • Self-motivation
  • Problem Solving
  • Ability to Multitask
  • Effective Time Management
  • Compassionate Caregiving
  • Client Confidentiality
  • Creativity
  • Sense of humor
  • Patience

Certification

Foster Care License 08/2021-Current

CPR,First Aid & aed 12/2025

Texas Food Manager 2025

Timeline

Family Finder

The Family Initiative
04.2024 - Current

Residential Care Provider

Jonathan's Place
08.2023 - 04.2024

Childcare Specialist

Nexus Recovery Center
01.2022 - 08.2023

Fulfillment

Crate & Barrel
07.2021 - 07.2022

Stock & Fulfillment

Cost plus world market
06.2020 - 03.2022

Manager

Steel city pops
04.2019 - 03.2020

Assistant Manager

Steel city pops
04.2017 - 04.2019

Customer service

The Perot museum
12.2014 - 03.2017

Guest services

Klyde warren park
04.2014 - 03.2017

High School Diploma -

High School
Ciera Timmins-Richardson