Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciera Walton

Mesa,AZ

Summary

Proven leader with a track record of enhancing customer satisfaction and boosting sales at Bath & Body Works and Journeys through expert team leadership and innovative marketing strategies. Skilled in customer service and sales leadership, adept at fostering staff development and achieving sales targets. Achieved consistent customer loyalty and sales growth by leveraging product knowledge and excellent communication.

Overview

4
4
years of professional experience

Work History

Key Holder Supervisor

Bath & Body Works
08.2020 - 09.2024
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Trained and mentored new employees.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
  • Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Accepted and processed customer returns.
  • Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
  • Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
  • Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
  • Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
  • Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
  • Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
  • Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
  • Assisted with the development and execution of employee training programs, contributing to a knowledgeable, empowered team focused on driving store success.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Assistant Store Manager

Journeys Genesco Inc.
04.2022 - 04.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

Associate Of Business Administration -

Arizona Western College
Yuma, Az

High School Diploma -

Yuma Catholic High School
Yuma, AZ
2019

Skills

  • Customer Service
  • Sales Leadership
  • Marketing and Advertising
  • Excellent Communication
  • Team Leadership
  • Staff Coaching and Training
  • Self Motivation
  • Product Knowledge
  • Goal Setting

Timeline

Assistant Store Manager

Journeys Genesco Inc.
04.2022 - 04.2024

Key Holder Supervisor

Bath & Body Works
08.2020 - 09.2024

Associate Of Business Administration -

Arizona Western College

High School Diploma -

Yuma Catholic High School

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Ciera Walton