CIERA WASKY
New Haven
Summary
Professional worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills. Gaps in employment reflect relocations due to spouses' military orders.
Overview
7
7
years of professional experience
Work History
Barista/Bartender/Barback
Yellow King Brews
05.2025 - Current
- Offer excellent service by greeting customers, explaining ingredients for menu items, and engaging in small talk to make customers feel more welcome.
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency.
- Handle cash and credit transactions accurately using Toast and Square.
- Crafted high-quality beverages to meet customer preferences and maintain brand standards.
- Managed inventory levels, ensuring fresh ingredients for optimal beverage quality.
- Streamlined order processing to enhance customer satisfaction during peak hours.
- Implemented effective cleaning procedures to uphold hygiene and safety regulations.
- Fostered positive relationships with regular customers, enhancing loyalty and repeat business.
- Crafted specialty cocktails and ensured customer satisfaction through attentive service.
- Supported bartenders by restocking supplies and maintaining cleanliness at the bar area.
Server/Front of House
Graysons
07.2024 - 12.2024
- Provided recommendations on menu items based on customer preferences and dietary restrictions.
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift.
- Adhered to all food safety regulations to ensure the health and well-being of customers.
- Managed inventory levels of supplies such as napkins, utensils, condiments etc.
- Maintained consistent availability during high-demand periods.
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service.
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency.
Senior Member Service Representative
City Co Federal Credit Union
09.2021 - 11.2023
- Developed quick and efficient solutions for addressing members' questions and concerns.
- Opened Share Accounts, Sub Share accounts, Money Markets, CDs, and Checking Accounts.
- Handled daily teller tasks such as processing cash transactions and loan payments.
- Create daily summary reports.
- Processed payday loans efficiently.
- Addressed diverse financial assistance requests from members.
- Monitored balance of teller drawers and vaults.
Quality Assurance Associate
Amazon
07.2019 - 09.2021
- Consistently monitored and upheld warehouse product quality.
- Validated inventory counts for accuracy.
- Gained expertise with Order Picker machinery.
Process Assistant
Amazon
07.2019 - 09.2021
- Streamlined inventory management processes to enhance operational efficiency.
- Assisted in training new team members on standard operating procedures.
- Implemented quality control measures to ensure accuracy in order fulfillment.
- Coordinated workflow between departments to optimize resource allocation.
- Developed and maintained documentation for process improvements and best practices.
- Facilitated communication between team members to resolve issues promptly.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
Lead Barista
Parkhurst Dining
10.2018 - 07.2019
- Handled all responsibilities related to the store's daily opening and closing.
- Managed transactions and facilitated bank deposits.
- Handled inventory management for baked goods.
- Provided exceptional customer service.
Education
High school diploma -
Pennsylvania Cyber Charter School
Pittsburgh06.2019
Skills
- Time management
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team leadership
- Beverage preparation
- Safe food handling practices
- Hospitality service expertise
- Quality control
- Inventory management
Timeline
Barista/Bartender/Barback
Yellow King Brews
05.2025 - Current
Server/Front of House
Graysons
07.2024 - 12.2024
Senior Member Service Representative
City Co Federal Credit Union
09.2021 - 11.2023
Quality Assurance Associate
Amazon
07.2019 - 09.2021
Process Assistant
Amazon
07.2019 - 09.2021
Lead Barista
Parkhurst Dining
10.2018 - 07.2019
High school diploma -
Pennsylvania Cyber Charter School