Ciera Williams
Columbus,Ohio
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Customer-focused with 10 plus years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
11
11
years of professional experience
Work History
Head Bartender
Ted's Montana Grill Inc.
Columbus, United States
05.2016 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Host
Cheesecake Factory Inc
Columbus, United States
02.2014 - 06.2017
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
Server
Pasquale's Pizza And Pasta
Westerville, OH
06.2011 - 03.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Bachelor of Arts - Environmental Science
Otterbein University
05.2013
High School Diploma -
Fort Hayes Arts And Academic High School
Columbus, OH06.2008
Skills
- Handling Difficult Customers
- Daily Reports
- Customer Needs Assessments
- Measurement Accuracy
- Guest Satisfaction
- Teamwork and Professionalism
- High-Volume Environments
- Age Identification and Compliance
- Suggestive Selling
- Ability to Lift 30 Pounds
Timeline
Head Bartender
Ted's Montana Grill Inc.
05.2016 - Current
Host
Cheesecake Factory Inc
02.2014 - 06.2017
Server
Pasquale's Pizza And Pasta
06.2011 - 03.2013
Bachelor of Arts - Environmental Science
Otterbein University
High School Diploma -
Fort Hayes Arts And Academic High School
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