Ciera Williams
Columbus,Ohio
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Customer-focused with 10 plus years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
11
11
years of professional experience
Work History
Head Bartender
Ted's Montana Grill Inc.
Columbus , United States
2016.05 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Host
Cheesecake Factory Inc
Columbus , United States
2014.02 - 2017.06
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
Server
Pasquale's Pizza And Pasta
Westerville , OH
2011.06 - 2013.03
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Bachelor of Arts - Environmental Science
Otterbein University
05.2013
High School Diploma -
Fort Hayes Arts And Academic High School
Columbus, OH06.2008
Skills
- Handling Difficult Customers
- Daily Reports
- Customer Needs Assessments
- Measurement Accuracy
- Guest Satisfaction
- Teamwork and Professionalism
- High-Volume Environments
- Age Identification and Compliance
- Suggestive Selling
- Ability to Lift 30 Pounds
Timeline
Head Bartender
Ted's Montana Grill Inc.
2016.05 - Current
Host
Cheesecake Factory Inc
2014.02 - 2017.06
Server
Pasquale's Pizza And Pasta
2011.06 - 2013.03
Bachelor of Arts - Environmental Science
Otterbein University
High School Diploma -
Fort Hayes Arts And Academic High School
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