Ciera Williams
Atlanta,GA
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Operations Specialist – Finance Department
DeKalb County Government
Decatur
08.2024 - Current
- Manage high-volume client inquiries awhile ensuring accuracy, professionalism, and adherence to departmental policies.
- Process and review financial transactions with a strong focus on compliance and data integrity.
- Maintain detailed records and documentation to support audits and internal reviews.
- Collaborate with cross-functional teams to resolve complex account issues and improve operational efficiency.
- Analyze customer accounts and financial data to identify discrepancies and support resolution efforts.
- Communicate complex information clearly to clients, ensuring understanding and resolution.
- ,Managed approximately 30 incoming calls and per day from customers
Relocations Manager
ADT Security
McDonough
10.2023 - 06.2024
- Managed logistics, contracts, and coordination for employee relocations.
- Negotiated service agreements and maintained vendor relationships.
- Tracked data, analyzed performance metrics, and improved operational workflows.
- Ensured all processes were completed accurately and within established guidelines.
Administrative Assistant
Key Realty
10.2022 - 10.2023
- Provided administrative and transaction support within a real estate office, assisting with documentation related to property transactions and client files.
- Prepared, reviewed, and organized contracts, agreements, and client records, ensuring accuracy and completeness.
- Coordinated appointments, property showings, and closing timelines while maintaining consistent communication with clients and agents.
- Maintained detailed and confidential records, ensuring compliance with company procedures and real estate regulations.
- Served as a primary point of contact for client inquiries, delivering professional communication and timely issue resolution.
- Assisted in managing transaction files from initiation to closing, ensuring all required documentation was properly completed and submitted.
Customer Service Representative
Publix
Avondale Estates
04.2021 - 06.2023
- Delivered high-level customer support in a fast-paced environment, resolving issues efficiently and professionally.
- Handled customer concerns and disputes with strong problem-solving and conflict resolution skills.
- Maintained accuracy in transactions and adhered to company policies and procedures.
- Built strong relationships with customers through effective communication and service excellence.
Program Coordinator
Nonprofit Youth Organization
Metro Atlanta
07.2019 - 06.2021
- Coordinated programs, documentation, and communications with stakeholders and community partners.
- Maintained records, tracked outcomes, and ensured accurate reporting of program data.
- Developed structured processes to improve organization and service delivery.
- Facilitated communication between multiple parties, ensuring clarity and accountability.
- Assisted customers with inquiries, providing accurate information and timely solutions.
- Resolved customer complaints through effective communication and problem-solving techniques.
Education
Associate of Science - Paralegal Studies
Bryant & Stratton College
Buffalo, NY10.2027
High School Diploma -
James Madison High School
Norcross, GA06.2022
Skills
- Client & Stakeholder Communication
- Confidential Information Handling
- Records Management & Documentation
- Data Analysis & Reporting
- Conflict Resolution & Problem Solving
- Regulatory & Policy Compliance
- Time Management & Organization
- Attention to Detail & Accuracy
- Client relationship building
- Critical thinking
- Data entry
- Computer proficiency
Timeline
Customer Operations Specialist – Finance Department
DeKalb County Government
08.2024 - Current
Relocations Manager
ADT Security
10.2023 - 06.2024
Administrative Assistant
Key Realty
10.2022 - 10.2023
Customer Service Representative
Publix
04.2021 - 06.2023
Program Coordinator
Nonprofit Youth Organization
07.2019 - 06.2021
Associate of Science - Paralegal Studies
Bryant & Stratton College
High School Diploma -
James Madison High School