Ciera Wright
Velma
Summary
Customer-focused Instacart Shopper with extensive personal shopping experience, excelling in in-store product selection and delivery. Detail-oriented and fast-moving retail expert with a proven track record of effectively communicating with customers and securing repeat business. Committed to selecting and delivering the exact products that meet the customer's needs, always on time and in perfect condition. Hardworking team member skilled in counting money, processing payments, and building strong relationships. Demonstrates a precise approach to handling funds, striving to maximize accounting accuracy and adhere to strict compliance standards.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Online Grocery Associate
Walmart
08.2021 - Current
- Fulfilled customers' orders by reviewing, locating, and bagging merchandise
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Verified product freshness
- Established appropriate substitutions for unavailable products and consulted with customers about out-of-stock and substituted items
- Prepped and dispensed customers' orders as they arrived
- Assisted customers' who requested guidance about the ordering process
- Instructed new associates and provided leadership to all associates
- Provided customer support for technical issues related to the online ordering process
- Managed inventory levels to ensure availability of products for customers
- Developed strategies to improve customer satisfaction ratings with online grocery services
- Responded promptly to inquiries from customers regarding their online grocery orders
Cashier
Walmart
08.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Issued receipts, refunds, credits or change due to customers
- Stocked shelves with merchandise when needed
- Answered customer inquiries regarding store policies and procedures
- Conducted price checks for special orders or discounts as requested by customers
- Assisted customers over the phone regarding store operations, product information and order placement
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Helped with purchases and signed customers up for rewards program
Education
Business -
Oklahoma City Community College
Oklahoma City, OKHigh School -
Noble High School
Noble, OK05.2021
Skills
- Product expertise
- Sales expertise
- Physical stamina
- Work ethic
- Reliable and trustworthy
- Organization
Timeline
Cashier
Walmart
08.2024 - Current
Online Grocery Associate
Walmart
08.2021 - Current
Cashier
Walmart
08.2021 - Current
Business -
Oklahoma City Community College
High School -
Noble High School
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