Ciera L Morris
Las Vegas,NV
Summary
Dedicated healthcare professional with over 14 years of experience in delivering compassionate care and addressing patient needs. Proven ability to collaborate effectively with medical staff while adapting to the evolving landscape of healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and meticulous attention to detail. Expertise in developing personalized care plans and fostering strong partnerships with healthcare professionals to enhance clients' quality of life through comprehensive support and emotional guidance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant/Caregiver
Carle Hospital
12.2024 - 08.2025
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
- Implemented fall prevention strategies by removing hazards from the environment
- Documented daily observations including changes in behavior or health conditions
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Insurance Verification Specialist
Petersen Health Care
03.2024 - 12.2024
- Filing
- Data entry
- Insurance proofreading
- Printing
- Microsoft usage
- Office setting
- Etc
- Petersen Health Care is a healthcare provider based in Peoria, IL.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Generated reports to track insurance verifications and claim progress.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Customer Service Associate
Bath & Body Works
09.2023 - 03.2024
- Cashier
- Greeting customers
- Sales
- Cleaning
- Inventory
- Bath & Body Works is a retailer specializing in personal care products.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
Surgical Cleaning Specialist
OSF Saint Francis Medical Center
03.2023 - 09.2023
- Cleaning rooms after surgery
- Sterilize objects in surgical rooms
- Medical Transport to lab
- Etc.
- OSF Saint Francis Medical Center is a healthcare facility in Peoria, IL.
- Handled equipment, chemicals, and materials properly and with caution.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces in common areas.
- Safeguarded company assets with proper use, storage, and maintenance of cleaning tools and equipment.
- Contributed to company reputation with consistently exceptional performance in all cleaning assignments.
- Educated peers on best practices regarding safe and effective cleaning techniques, fostering a culture of continuous improvement.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
CNA - Certified Nursing Assistant
Gateway at River City
01.2023 - 03.2023
- Provided caring, intimate, hands-on healthcare for patients, residents and clients
- Delivered patients' medication
- Helped patients with daily living needs
- Made beds
- Worked with mechanical lifts, as needed
- Monitored vital signs
- Worked in a home environment and nursing facility
- Gateway at River City is a healthcare facility in Peoria, IL.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
CNA - Certified Nursing Assistant
Sharon Health Care Woods
08.2022 - 02.2023
- Took vital signs regularly
- Cleaned linens and rooms
- Recorded resident care
- Worked in a nursing facility
- Assisted disabled patients daily
- Sharon Health Care Woods is a nursing facility in Peoria, IL.
- Reduced patient stress levels through effective communication and active listening skills.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Pharmacy Technician
Kroger
01.2019 - 03.2022
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Performed data entry for orders
- Count medications
- Clean
- Interact with customers
- Kroger is a grocery store chain in Peoria, IL.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Assisted with filling of over 42 prescriptions daily.
- Contributed to team efforts by participating in staff meetings and sharing insights for operational improvements.
- Completed insurance forms and billed insurance companies.
- Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
- Facilitated smooth communication channel between patients and pharmacists, improving service delivery.
CNA - Certified Nursing Assistant
Sharon Healthcare
08.2016 - 01.2019
- Worked in a nursing facility, nursing home and hospice
- Provided caring, intimate, hands-on healthcare for patients
- Delivered patients' medication
- Monitored vital signs
- Sharon Healthcare is a nursing facility in Peoria, IL.
CNA
Heartland Alliance
09.2015 - 07.2016
- Checked vital signs
- Documented all care
- Made beds
- Handled minor wound care
- Helped patients and clients with activities of daily life (ADL): bathing, grooming, dressing, exercising, walking and feeding
- Assisted 15 elderly, disabled and hospice patients daily
- Heartland Alliance is a healthcare provider in Peoria, IL.
CNA - Certified Nursing Assistant
Fondulac Rehabilitation & Health Care Center
03.2015 - 09.2015
- Worked in a nursing facility and hospice
- Monitored vital signs
- Handled minor wound care
- Assisted with feeding patients and residents 5 meals per day
- Provided caring, intimate, hands-on healthcare for patients
- Fondulac Rehabilitation & Health Care Center is a nursing facility in East Peoria, IL.
Housekeeper/Laundry
Staybridge Suites
06.2014 - 02.2015
- Clean Bed linens/towels
- Clean Rooms
- Sanitize communal areas
- Staybridge Suites is a hotel chain in Peoria, IL.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cashier
Walmart
05.2012 - 04.2014
- Greeted guests
- Assisted guests with returns and exchanges
- Answered guests' questions
- Assisted guests in finding items
- Counted out cash drawers
- Stocked shelves
- Walmart is a retail corporation in Peoria, IL.
CNA - Certified Nursing Assistant
Rosewood Rehab & Care Center
01.2011 - 12.2011
- Provided caring, intimate, hands-on healthcare for patients
- Monitored vital signs
- Worked in a nursing facility
- Handled minor wound care
- Worked with mechanical lifts, as needed
- Communicated patient's condition to the nurse in charge
- Rosewood Rehab & Care Center is a nursing facility in Peoria, IL.
Office Assistant
Career Link
02.2009 - 01.2010
- Fax/Copy important documents
- Answer phones
- Greet individuals coming into the building
- Make appointments
- File paperwork
- Type
- Career Link is an employment service in Havana, IL.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Responded to inquiries from callers seeking information.
Shift Manager
Pizza Hut
02.2006 - 05.2008
- Audit
- Count drawers
- Fax paperwork
- Take orders
- Prep food/Cook
- Make schedules for assistant manager
- Clean
- Pizza Hut is a restaurant chain in Peoria, IL.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Education
Associate of Science - Undergradute
Ultimate Medical Academy
Clearwater, FL07-2026
GED -
Spoon River College
Havana, IL11-2009
Certified Nursing Assistant - Healthcare
Spoon River College
Havana, IL09-2009
Skills
- Vital signs evaluation and documentation
- Compassionate patient support
- Expertise in HIPAA compliance
- Supportive dialogue
- Effective problem resolution
- Disaster response coordination
- Patient care documentation
- Organizational time strategies
- Analytical reasoning
- Skilled in resolving conflicts
- Diversity appreciation
- Assistance with medication administration
- Dependable team collaborator
- Patient support services
- Clinical specimen gathering
- Rapid emergency assessment
Certification
- Alcohol Beverage Control (ABC) license, Present
- Food Handler Certification, Present
- Certified Medication Aide, Present
- Certified Professional Coder, Present
- Certified Coding Specialist, Present
- First Aid Certification, Present
- CPR Certification, Present
- CNA, Present
- State Tested Nursing Assistant, Present
- Certified Medical Assistant, Present
- BLS Certification, Present
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Student And Efficient Employee/ Team Member
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
CNA - Certified Nursing Assistant/Caregiver
Carle Hospital
12.2024 - 08.2025
Insurance Verification Specialist
Petersen Health Care
03.2024 - 12.2024
Customer Service Associate
Bath & Body Works
09.2023 - 03.2024
Surgical Cleaning Specialist
OSF Saint Francis Medical Center
03.2023 - 09.2023
CNA - Certified Nursing Assistant
Gateway at River City
01.2023 - 03.2023
CNA - Certified Nursing Assistant
Sharon Health Care Woods
08.2022 - 02.2023
Pharmacy Technician
Kroger
01.2019 - 03.2022
CNA - Certified Nursing Assistant
Sharon Healthcare
08.2016 - 01.2019
CNA
Heartland Alliance
09.2015 - 07.2016
CNA - Certified Nursing Assistant
Fondulac Rehabilitation & Health Care Center
03.2015 - 09.2015
Housekeeper/Laundry
Staybridge Suites
06.2014 - 02.2015
Cashier
Walmart
05.2012 - 04.2014
CNA - Certified Nursing Assistant
Rosewood Rehab & Care Center
01.2011 - 12.2011
Office Assistant
Career Link
02.2009 - 01.2010
Shift Manager
Pizza Hut
02.2006 - 05.2008
Associate of Science - Undergradute
Ultimate Medical Academy
GED -
Spoon River College
Certified Nursing Assistant - Healthcare
Spoon River College