Ciera Lenae Graham
MONTGOMERY
Summary
Dependable professional with experience in correctional, monitoring, and customer service roles. Recognized for maintaining safety, enforcing procedures, and making sound decisions under pressure. Ready to apply leadership and training skills to support efficient, well-run operations.
Overview
10
10
years of professional experience
Work History
Loader and Unloader
United Parcel Service, UPS
Montgomery, AL
05.2026 - Current
- Loaded and unloaded packages from trailers, maintaining safe handling practices and organized flow.
- Lifted and moved packages onto conveyor systems while following UPS safety procedures.
- Sorted parcels by destination to support accurate package routing and timely dispatch.
- Scanned shipments using handheld devices to verify tracking and package movement.
Correctional Officer
Alabama Department Of Corrections
Elmore, AL
03.2024 - 03.2026
- Maintained custody and control of offenders while enforcing facility rules and security procedures.
- Monitored housing units and movement areas to prevent disturbances and unauthorized activity.
- Conducted inmate counts, searches, and cell inspections to identify contraband and safety risks.
- Escorted offenders to appointments, work assignments, and transport details using approved security protocols.
Monitor 1
GEO Reentry Services
Columbiana, AL
08.2023 - 04.2024
- Monitored resident activities to maintain safety, order, and compliance with facility rules.
- Conducted routine counts and walkthroughs to verify resident location and facility security.
- Enforced daily schedules, movement procedures, and controlled access throughout secure areas.
- Documented incidents, observations, and shift reports with clear, accurate detail.
- Inspected living areas for contraband, safety hazards, and policy violations.
Customer Service Manager
Walmart
Montgomery, AL
06.2016 - 07.2023
- Managed front-end customer service operations, resolving escalated complaints and service issues promptly
- Coached associates on Walmart service standards, register procedures, and customer recovery expectations
- Monitored daily workflow across returns, exchanges, and checkout support to maintain service consistency
- Implemented staffing adjustments based on traffic patterns, improving coverage during peak customer demand
- Trained team members on POS transactions, refund policies, and store communication protocols
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL09-2026
Skills
- Microsoft Office Suite
- Office suite
- Safety protocol training
- Safety procedures
- Training programs
- Team leadership
- Logistics collaboration
Timeline
Loader and Unloader
United Parcel Service, UPS
05.2026 - Current
Correctional Officer
Alabama Department Of Corrections
03.2024 - 03.2026
Monitor 1
GEO Reentry Services
08.2023 - 04.2024
Customer Service Manager
Walmart
06.2016 - 07.2023
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy