Ciere Pinkard
Mansfield
Summary
Detail-oriented professional with a strong background in customer relationship management and fraud analysis. Skilled in developing retention strategies, leveraging analytical tools to monitor trends, and enhancing customer satisfaction through effective communication and feedback processes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Account Mangement (Retention )
ADT Security
Dallas
10.2023 - Current
- Cultivated client relationships, enhancing retention rates significantly.
- Partnered with sales teams to align retention strategies and initiatives.
- Established processes for collecting customer feedback on products and services.
- Identified opportunities for new offerings to elevate customer satisfaction.
- Leveraged CRM software to analyze customer interactions and track retention program effectiveness.
- Assessed security systems for vulnerabilities, recommending targeted improvements.
- Resolved customer inquiries using effective communication and problem-solving techniques.
Fraud Analyst
Randstad
Fort Worth
05.2022 - 07.2023
- Analyzed fraudulent activity using advanced data analytics tools.
- Collaborated with law enforcement to investigate and resolve fraud cases, enhancing case outcomes.
- Utilized specialized software tools to detect patterns in fraudulent activity, improving response accuracy.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Monitored real-time queues and analyzed high-risk transactions across business portfolio, mitigating potential losses.
Customer Service Liaison
Teleperformance
Dallas
12.2020 - 03.2022
- Assisted customers with inquiries and issue resolution across communication channels, enhancing customer experience.
- Collaborated with team members to streamline customer service processes and workflows, leading to improved service delivery.
- Provided product information to customers, enhancing their understanding and satisfaction.
- Handled escalated issues, coordinating with management to ensure timely resolutions and maintain customer satisfaction.
- Maintained detailed records of customer interactions for future reference.
- Collaborated with team members to improve customer service protocols.
Claims Representative
Teleperformance
Dallas
01.2019 - 04.2020
- Managed customer claims inquiries and provided timely assistance.
- Reviewed claim documents for accuracy and completeness.
- Collaborated with team members to resolve complex claims issues.
- Educated customers about the claims process and requirements.
- Processed a high volume of claims efficiently while maintaining quality standards.
Data Entry Clerk
Teleperformance
Dallas
03.2017 - 12.2019
- Entered data into company databases with high attention to detail.
- Collaborated with team members to streamline data entry processes, enhancing accuracy and efficiency.
- Developed spreadsheets to effectively track data entries, ensuring easy access and organization.
- Ensured confidentiality of sensitive information, safeguarding data integrity during entry.
- Utilized office equipment to enhance workflow and maintain productivity.
Education
High School Diploma -
James Madison
Norcross, GA05-2013
Skills
- Risk assessment
- Analytical
- Statistical analysis
- Quality assurance
- Data entry
- CRM software usage
- Customer relationship management
- Customer relations
- Customer retention strategies
- Recordkeeping
- MS office
- Research
- Problem solving
- Multitasking Abilities
- Active listening
- Relationship building
Timeline
Account Mangement (Retention )
ADT Security
10.2023 - Current
Fraud Analyst
Randstad
05.2022 - 07.2023
Customer Service Liaison
Teleperformance
12.2020 - 03.2022
Claims Representative
Teleperformance
01.2019 - 04.2020
Data Entry Clerk
Teleperformance
03.2017 - 12.2019
High School Diploma -
James Madison