Ciero Jones
Madison,Mississippi
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Audiology Assistant
UMMC COMMUNICATIVE SCIENCE DEPT
Jackson, MS
10.2023 - Current
- Performed administrative duties such as scheduling appointments, filing medical records, and processing payments.
- Instructed patients on proper use of hearing aids and assistive listening devices.
- Maintained accurate records of patient visits and treatments.
- Prepared equipment for audiological tests including calibration and troubleshooting issues.
- Answered questions from patients regarding their diagnosis and treatment options.
- Managed inventory of supplies needed for audiological tests and treatments.
- Ensured all necessary paperwork was completed accurately prior to submitting it to insurance companies.
- Educated patients about different types of hearing loss, prevention methods, and available resources.
- Maintained a clean environment by sterilizing equipment before and after each use.
- Developed relationships with vendors to keep up-to-date on new products related to audiology.
- Assisted with the fitting of hearing aids, ear molds, and other auditory devices.
Surgery Scheduling Coordinator
UMMC OTOLARYNGOLOGY DEPARTMENT
JACKSON, MS
01.2023 - 10.2023
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Created a database to track patient information, surgery dates and other relevant data.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Maintained an up-to-date list of available operating rooms and equipment for surgical teams.
- Communicated with insurance companies to determine coverage for specific procedures.
- Scheduled follow-up appointments according to post-operative protocols.
- Collaborated with hospital administrators on budgeting and cost containment initiatives related to surgeries.
- Monitored patient wait times and worked proactively to reduce delays when possible.
WIC Clerk
MSDH
PEARL, MS
08.2022 - 11.2022
- Assisted customers with WIC eligibility requirements and benefits.
- Provided WIC approved foods to participants in accordance with their individual nutrition needs.
- Informed customers about nutrition education programs and breastfeeding support services.
- Organized and maintained accurate records of client information and transactions.
- Processed applications for new WIC participants, including verifying eligibility.
- Issued checks or vouchers to clients for purchasing approved food items at authorized stores.
- Inputted data into computer systems, such as participant demographics and transaction information.
- Conducted follow-up surveys regarding customer satisfaction with the program.
- Verified the accuracy of all documents before submitting them to the state agency for approval.
- Provided technical assistance to staff on using automated systems related to WIC operations.
Medical Receptionist
Rankin County Health Department
Pearl, MS
08.2021 - 08.2022
- Gather patient demographic and personal information
- Issue medical files to persons and agencies according to laws and regulations
- Help with departmental audits and investigations.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
Mobile Phlebotomist
Gamma Healthcare, Inc.
Jackson, MS
06.2017 - 07.2018
- Traveling to specified locations to draw blood samples as required
- Gathering mandatory information from patients and verifying their identities
- Disinfecting extraction sites using alcohol swabs
- Locating suitable veins and extracting blood samples using clean needles
- Cleaning puncture sites and covering them with gauze, cotton-wool balls, or sticking plasters
- Appropriately discarding used needles, syringes, and other items used during venipuncture procedures
- Appropriately storing blood samples in accordance with established guidelines
- Accurately labeling blood samples
- Maintaining accurate patient records, which includes detailing any medical issues experienced by patients during venipuncture procedures that may affect the accuracy of test results
- Transporting collected blood samples to the laboratory for testing.
Supervisor
GRACE AND MERCY PRIVATE CARE
Clinton, MS
05.2016 - 05.2017
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Customer Service Representative
MEDICAL TRANSPORTATION MANAGEMENT
Jackson, MS
- Manage calls in a personal, systematic and organized manner following department guidelines and utilizing proper use of terminology
- Route calls internally using appropriate CSC guidelines
- Actively listen and probe callers in a professional and timely manner to determine the purpose of the calls
- Research and articulately communicate information to callers while maintaining confidentiality
- Comprehensively assemble and enter member and provider information into the appropriate system to initiate the requested transportation services
- Perform necessary follow-up tasks to ensure member or provider's needs are completely met.
Education
CANTON HIGH SCHOOL
05.2006
HINDS COMMUNITY COLLEGE
Skills
- Clinical Documentation
- Insurance Verification
- Venipuncture
- Patient Care
- Medical Records
- Epic systems
- Adaptability and Flexibility
- Transcription
- Medical Office Experience
- HIPAA
- Medical Terminology
- Customer Service
- Medical Scheduling
- Clerical Experience
- Pediatric audiology
Personal Information
Title: Seeking a position that will allow me to utilize my administrative skills to facilitate growth and success in a progressive and innovative organization.
Accomplishments
- I was awarded the UMMC Extra Mile award twice in one year. I was featured in the company's magazine as Spotlight for going over and beyond in a life or death situation involving a patient.
References
References available upon request.
Timeline
Audiology Assistant
UMMC COMMUNICATIVE SCIENCE DEPT
10.2023 - Current
Surgery Scheduling Coordinator
UMMC OTOLARYNGOLOGY DEPARTMENT
01.2023 - 10.2023
WIC Clerk
MSDH
08.2022 - 11.2022
Medical Receptionist
Rankin County Health Department
08.2021 - 08.2022
Mobile Phlebotomist
Gamma Healthcare, Inc.
06.2017 - 07.2018
Supervisor
GRACE AND MERCY PRIVATE CARE
05.2016 - 05.2017
Customer Service Representative
MEDICAL TRANSPORTATION MANAGEMENT
CANTON HIGH SCHOOL
HINDS COMMUNITY COLLEGE
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