Ciero Jones
Madison,MS
Summary
Seeking a position that will allow me to utilize my administrative skills to facilitate growth and success in a progressive and innovative organization. Resourceful organizer, dedicated, dependable, attentive to detail and goal-oriented. Analytical mind, with talent to accurately assess large amounts of information and data. Persuasive communicator, with an aptitude for working hard to ensure satisfaction. Skilled at problem-solving, prioritizing and multitasking. Excellent administrative abilities. Able to learn quickly and make a rapid, positive impact. Focused on productivity and quality. Add your headline
Overview
8
8
years of professional experience
Work History
Audiologist Assistant
University of Mississippi Medical Center, UMMC
Jackson, MS
09.2023 - 07.2024
- Developed marketing materials such as brochures or pamphlets describing audiology services offered at clinics or hospitals.
- Troubleshot technical issues related to laboratory equipment or processes.
- Expertly procured and processed specimens for laboratory staff.
- Organized lab test solutions, compounds and reagents.
- Handled administrative tasks for laboratory staff and overall operations.
- Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
Surgery Scheduler
University of Mississippi Medical Center, UMMC
Jackson, MS
01.2023 - 09.2023
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted in preparing operating room logs and maintaining them throughout the day.
- Adhered to HIPAA guidelines when handling confidential information.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Created and managed surgical schedules for multiple surgeons.
Medical Receptionist
Rankin County Health Department
Pearl, MS
08.2021 - 01.2023
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
Mobile Phlebotomist
Gamma Healthcare, Inc.
Jackson, MS
06.2017 - 07.2018
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
- Verified patient identity prior to collecting sample using two forms of identification as required.
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Transported blood samples to designated laboratory or other medical facility for testing purposes.
- Processed specimens promptly following standard operating procedures for laboratory testing.
Supervisor
GRACE AND MERCY PRIVATE CARE
Clinton, MS
05.2016 - 05.2017
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Tracked progress on projects and provided timely feedback to staff members.
- Inspected work areas regularly for safety hazards or equipment malfunctions that could affect patient care.
- Responded promptly to complaints from patients or other healthcare professionals regarding the performance of a home health aide.
- Developed and implemented quality assurance protocols for home health aides.
Customer Service Representative
MEDICAL TRANSPORTATION MANAGEMENT
Jackson, MS
- Manage calls in a personal, systematic and organized manner following department guidelines and utilizing proper use of terminology
- Route calls internally using appropriate CSC guidelines
- Actively listen and probe callers in a professional and timely manner to determine the purpose of the calls
- Research and articulately communicate information to callers while maintaining confidentiality
- Comprehensively assemble and enter member and provider information into the appropriate system to initiate the requested transportation services
- Perform necessary follow-up tasks to ensure member or provider's needs are completely met
Education
CANTON HIGH SCHOOL
05.2006
HINDS COMMUNITY COLLEGE
Skills
- Insurance Verification
- Venipuncture
- EMR Systems
- Patient Care
- Medical Records
- Epic
- Transcription
- Resourceful organizer, dedicated, dependable, attentive to detail and goal-Oriented
- Analytical mind, with talent to accurately assess large amounts of information and data
- Persuasive communicator, with an aptitude for working hard to ensure Satisfaction
- Skilled at problem-solving, prioritizing and multitasking Excellent administrative Abilities
- Able to learn quickly and make a rapid, positive impact Focused on productivity And quality
- Medical Receptionist
- Medical O"ce Experience
- HIPAA
- Medical Terminology
- Customer Service
- Medical Scheduling
- Clerical Experience
Timeline
Audiologist Assistant
University of Mississippi Medical Center, UMMC
09.2023 - 07.2024
Surgery Scheduler
University of Mississippi Medical Center, UMMC
01.2023 - 09.2023
Medical Receptionist
Rankin County Health Department
08.2021 - 01.2023
Mobile Phlebotomist
Gamma Healthcare, Inc.
06.2017 - 07.2018
Supervisor
GRACE AND MERCY PRIVATE CARE
05.2016 - 05.2017
Customer Service Representative
MEDICAL TRANSPORTATION MANAGEMENT
CANTON HIGH SCHOOL
HINDS COMMUNITY COLLEGE
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