Ciero Jones
Ridgeland
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Switchboard Receptionist
Staffers
11.2024 - Current
- Used reference files to answer simple questions about client business
- Managed daily mail distribution throughout the office building
- Monitored supply levels of office materials and placed orders when necessary
- Maintained a neat reception area by organizing supplies and ensuring that all materials were up to date
- Managed multiple lines simultaneously while providing courteous service to callers
- Recorded messages, suggesting rewording for clarity or conciseness
- Served as a point of contact between clients and management teams when required
Patient Care Advocate
Pearl Interactive Network
07.2024 - 11.2024
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions
- Exceeded customer satisfaction by finding creative solutions to problems
- Advised customers on non-prescription medications such as over-the-counter drugs, herbals and nutritional supplements
- Developed and maintained professional relationships with patients to provide personalized care
- Supervised pharmacy technicians and support staff in daily operations to ensure compliance with regulatory standards
- Monitored medication inventory levels and kept detailed documentation in company software
- Analyzed prescribing trends to monitor compliance and prevent excessive usage
- Performed quality assurance and medication safety checks to minimize errors and adverse drug events
- Remote
Audiologist Assistant
University of Mississippi Medical Center, UMMC
09.2023 - 07.2024
- Developed marketing materials such as brochures or pamphlets describing audiology services offered at clinics or hospitals
- Troubleshot technical issues related to laboratory equipment or processes
- Expertly procured and processed specimens for laboratory staff
- Organized lab test solutions, compounds and reagents
- Handled administrative tasks for laboratory staff and overall operations
- Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards
- Identified and fixed issues with lab equipment to achieve more accurate lab results
Surgery Scheduler
University of Mississippi Medical Center, UMMC
01.2023 - 09.2023
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed
- Ensured that all required documents were obtained prior to scheduled procedures
- Assisted in preparing operating room logs and maintaining them throughout the day
- Adhered to HIPAA guidelines when handling confidential information
- Managed appointment reminders for upcoming surgeries via phone or mailers
- Created and managed surgical schedules for multiple surgeons
Medical Receptionist
Rankin County Health Department
08.2021 - 01.2023
- Prepared charts for new patients, ensuring all necessary forms were completed correctly
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints
- Performed data entry tasks related to billing and collections procedures
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Greeted and checked in patients, updating patient information in computer system
Customer Service Representative
MEDICAL TRANSPORTATION MANAGEMENT
12.2018 - 08.2020
- Manage calls in a personal, systematic and organized manner following department guidelines and utilizing proper use of terminology
- Route calls internally using appropriate CSC guidelines
- Actively listen and probe callers in a professional and timely manner to determine the purpose of the calls
- Research and articulately communicate information to callers while maintaining confidentiality
- Comprehensively assemble and enter member and provider information into the appropriate system to initiate the requested transportation services
- Perform necessary follow-up tasks to ensure member or provider's needs are completely met
Mobile Phlebotomist
Gamma Healthcare, Inc.
06.2017 - 07.2018
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided
- Verified patient identity prior to collecting sample using two forms of identification as required
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time
- Transported blood samples to designated laboratory or other medical facility for testing purposes
- Processed specimens promptly following standard operating procedures for laboratory testing
Supervisor
GRACE AND MERCY PRIVATE CARE
05.2016 - 05.2017
- Evaluated employee performance through periodic reviews and documented results accordingly
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Tracked progress on projects and provided timely feedback to staff members
- Inspected work areas regularly for safety hazards or equipment malfunctions that could affect patient care
- Responded promptly to complaints from patients or other healthcare professionals regarding the performance of a home health aide
- Developed and implemented quality assurance protocols for home health aides
Education
Associate of Arts - Nursing
HINDS COMMUNITY COLLEGE
05.2026
High School Diploma -
CANTON HIGH SCHOOL
Canton05.2006
Skills
- Resourceful organizer, dedicated, dependable, attentive to detail and goal-Oriented
- Analytical mind, with talent to accurately assess large amounts of information and data
- Persuasive communicator, with an aptitude for working hard to ensure Satisfaction
- Skilled at problem-solving, prioritizing and multitasking Excellent administrative Abilities
- Able to learn quickly and make a rapid, positive impact Focused on productivity and quality
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Achieved The Extra Mile award by going over and beyond my job with accuracy and efficiency.
- Achieved The Spotlight award through effectively helping with patient care.
- Supervised team of Six staff members.
Timeline
Switchboard Receptionist
Staffers
11.2024 - Current
Patient Care Advocate
Pearl Interactive Network
07.2024 - 11.2024
Audiologist Assistant
University of Mississippi Medical Center, UMMC
09.2023 - 07.2024
Surgery Scheduler
University of Mississippi Medical Center, UMMC
01.2023 - 09.2023
Medical Receptionist
Rankin County Health Department
08.2021 - 01.2023
Customer Service Representative
MEDICAL TRANSPORTATION MANAGEMENT
12.2018 - 08.2020
Mobile Phlebotomist
Gamma Healthcare, Inc.
06.2017 - 07.2018
Supervisor
GRACE AND MERCY PRIVATE CARE
05.2016 - 05.2017
Associate of Arts - Nursing
HINDS COMMUNITY COLLEGE
High School Diploma -
CANTON HIGH SCHOOL
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