Cierra Alexander
Palestine,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Shift Manager
Wendy's
06.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled cash deposits efficiently while adhering to all security protocols and minimizing discrepancies.
- Adapted quickly to changes in technology or software used for deposit processing, maintaining proficiency at all times.
Digital Team Associate
Walmart Supercenter
06.2022 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Shop for customers who placed online orders.
- Responsible for checking the quality of products in all orders. Ensuring their products are not damaged and/or out of date.
- Responsible for dispensing orders to 'Pick Up' customers, delivery drivers, and processing online returns.
Member Service Associate
Sam's Club
02.2020 - 05.2022
- Assist members with returns, exchanges, and Mastercard billing
- Assisted members signing up new members and answering questions about the membership.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Shift Manager
Taco Bell
06.2016 - 01.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Maintained thorough documentation of deposit transactions, ensuring a well-organized and easily accessible record system.
- Processed various types of deposits including checks, cash, wire transfers, ensuring timely crediting of funds into appropriate accounts.
Education
High School Diploma -
Sarasota High School
01.2015
Skills
- Leadership
- Computer/Technology
- Customer service focus
- Analytical Skills
- Team Work
- Ability To Work Under Pressure
Computer Skills
- Positive Attitude/Self Motivated
- Cash Handling
- Employee Training
- Handling Customer Complaints
- Payment Processing
Timeline
Shift Manager
Wendy's
06.2024 - Current
Digital Team Associate
Walmart Supercenter
06.2022 - 02.2024
Member Service Associate
Sam's Club
02.2020 - 05.2022
Shift Manager
Taco Bell
06.2016 - 01.2020
High School Diploma -
Sarasota High School
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