Cierra Anderson
Cleveland,TN
Summary
Dedicated professional with expertise in customer service and satisfaction improvement. Strong interpersonal skills utilized to address customer concerns and enhance overall experience. Focused on achieving positive outcomes and driving service excellence.
Overview
12
12
years of professional experience
Work History
1st Grade Teacher Assistant
Montessori Elementary School of Highland Park
Chattanooga, TN
07.2025 - Current
- Assisted lead teacher in developing and implementing lesson plans for diverse learning styles.
- Supported classroom management by reinforcing rules and promoting positive student behavior.
- Facilitated small group activities, enhancing individual student engagement and understanding of material.
- Collaborated with educators to assess student progress and identify areas for improvement.
- Communicated effectively with parents regarding student performance and behavioral concerns.
- Organized classroom resources, ensuring materials were accessible and conducive to learning.
- Developed educational games and activities that promoted literacy and numeracy skills among students.
- Organized engaging field trips that connected curriculum concepts to real-world experiences for students.
Manufacturing Production Associate
Volkswagen Chattanooga
Chattanooga, TN
07.2022 - 04.2025
- Facilitated on-time product delivery by managing all production deadlines effectively.
- Cultivated a safety-oriented culture among team members, focusing on quality in assembly processes.
- Assembled components following technical guidelines, consistently achieving high accuracy rates.
- Ensured compliance with health and safety regulations to maintain a safe workplace.
- Organized work areas meticulously to enhance operational efficiency throughout the process.
- Optimized product quality through precise alignment of drilling and cutting tools.
- Operated machinery and equipment to ensure efficient production processes.
- Collaborated with team members to streamline workflows and enhance productivity.
- Trained new associates on safety protocols and operational procedures.
- Monitored inventory levels, ensuring adequate supplies for uninterrupted production.
Front and Back Desk Receptionist
Montessori Elementary School at Highland Park
Chattanooga, Tennessee
07.2023 - 09.2023
- Facilitated visitor interactions by greeting and providing essential information.
- Monitored security compliance while assisting visitors and ensuring a safe environment.
- Managed student check-ins and check-outs, maintaining up-to-date attendance records.
- Handled inquiries and directed them to relevant departments for resolution.
- Signed for packages, documented deliveries, and ensured timely distribution to staff.
- Explained policies clearly to visitors, enhancing understanding and adherence.
- Addressed minor student concerns, contributing to a supportive atmosphere.
- Performed basic bookkeeping and organized document filing efficiently.
- Managed front desk operations, ensuring smooth visitor check-ins and inquiries.
Picker Packer
Amazon CHA1
04.2021 - 03.2022
- Executed order preparation for shipment through precise tagging and data uploading.
- Scanned all packages prior to loading dock to confirm shipment readiness.
- Calculated product placements based on weight, height, and center of balance for specific routes.
- Reduced fulfillment errors by swiftly sorting items with RF scanners into designated bins.
- Volunteered for extra shifts to fulfill urgent shipping demands during busy times.
Customer Service Representative
AppliancePartsPros.com
09.2015 - 03.2021
- Applied discretion in handling company resources and supplies.
- Maintained a calm demeanor while engaging with personnel in stressful situations.
- Resolved customer issues by offering relevant recommendations and solutions.
- Promoted products effectively during account management and order fulfillment calls.
- Answered inquiries related to merchandise availability, pricing, and company changes.
- Oversaw billing inquiries alongside network and equipment-related communications.
- Ensured excellent customer service via prompt responses to requests and order assistance.
- Handled complaints by facilitating exchanges, processing refunds, or adjusting bills.
- Provided detailed product information and troubleshooting assistance to enhance customer satisfaction.
Cashier Assistant Manager
Dollar Tree
03.2014 - 04.2015
- Ensured that customers and team members were safe by responding quickly and efficiently to spills and biological concerns
- Handled checks, cash, credit card purchases, and refunds
- Checked customer prices and processed sales by scanning barcodes
- Totaled the amount owed, collected payments, and printed receipts to process transactions
- Maintained professionalism by keeping the check-out lines clean, tidy, and well-stocked
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
Education
High School Diploma - Criminal Justice
Cleveland High School
Cleveland, TN05.2011
Some College (No Degree) - Early Childhood Care And Education
University of North Alabama
Florence, ALHigh School Diploma - Early Childhood Care And Education
Cleveland State Community College
Cleveland, TNSkills
- Comprehension skills
- Manufacturing expertise
- Order fulfillment processes
- Collaborative teamwork
- Organizational multitasking
- Call handling
- Upselling services effectively
- Microsoft Office proficiency including PowerPoint
- Solutions for products and services
- Management of escalations
- Technical assistance skills
- Montessori materials knowledge
- Patience and empathy
- Classroom management skills
- Data entry
Training Achievements
- Insurance processing
- Montessori primary education
- In person customer service training
- Customer escalation and conflict resolution.
Timeline
1st Grade Teacher Assistant
Montessori Elementary School of Highland Park
07.2025 - Current
Front and Back Desk Receptionist
Montessori Elementary School at Highland Park
07.2023 - 09.2023
Manufacturing Production Associate
Volkswagen Chattanooga
07.2022 - 04.2025
Picker Packer
Amazon CHA1
04.2021 - 03.2022
Customer Service Representative
AppliancePartsPros.com
09.2015 - 03.2021
Cashier Assistant Manager
Dollar Tree
03.2014 - 04.2015
Some College (No Degree) - Early Childhood Care And Education
University of North Alabama
High School Diploma - Criminal Justice
Cleveland High School
High School Diploma - Early Childhood Care And Education
Cleveland State Community College