Cierra Atencio

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Recorded expenses and maintained accounting records.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.

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• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Submitted insurance claims and updated patients' insurance information.
• Verified insurance eligibility and benefits and updated insurance information.

• Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
• Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
• Took x-rays, photographs, and impressions of patients' teeth and mouth.
• Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
• Poured and shaped molds from impressions and trimmed molds in grinder.
• Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
• Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
• Reduced appointment wait times with efficient room setup and breakdown between patients.
• Prepared patient X-rays and images for review by dentist.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Explained treatment procedures and instructed patients on home care guidelines.
• Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.