Cierra Bailey
Supervisor Practice Operation- Gastroenterology
Beaumont,TX
Summary
Dynamic Medical Office Manager with extensive experience at Feras Zabad, M.D., excelling in administrative support and team leadership. Proven track record in medical coding, billing, and effective conflict resolution. Skilled in maintaining compliance and enhancing office efficiency, fostering a patient-centric environment that promotes quality care and operational excellence.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Medical Office Manager, Feras Zabad, M.D.
SMG/Healthcare Systems of America
08.2022 - Current
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Optimized inventory management to ensure essential medical supplies were always available.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable. Managed pushing out approximately 50-80 claim each day, along with claim corrections, to file them in a timely manner.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Medical Office Manager
Feras Zabad, M.D., Private Practice
11.2015 - 08.2022
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physician with clinical documentation to ensure complete and accurate records for each patient visit.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Ensured compliance with regulations and guidelines by staying up-to-date on the latest coding changes.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Completed bi-weekly payroll for 6 employees.
Medical Assistant
Feras Zabad, M.D., Private Practice
09.2013 - 11.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained approximately 20 to 30 patients' medical history, medication information, symptoms, and allergies each day.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Taught patients about medications, procedures, and care plan instructions.
Scheduled appointments and maintained patient records.
Education
Certified Medical Coder - CMC
Practice Management Institute
San Antonio, United States 01.2012 - 03.2013
High School Diploma -
Barbers Hill High School
Mont Belvieu, TX 08.2004 - 05.2008
Skills
- Team leadership and motivation
- Medical billing expertise
- Strong work ethic
- Decision-making
- Effective multitasking
- Conflict resolution
- Medical coding
- Billing processes
- EMR software
- Insurance eligibility and verification
Timeline
Medical Office Manager, Feras Zabad, M.D.
SMG/Healthcare Systems of America
08.2022 - Current
Medical Office Manager
Feras Zabad, M.D., Private Practice
11.2015 - 08.2022
Medical Assistant
Feras Zabad, M.D., Private Practice
09.2013 - 11.2015
Certified Medical Coder - CMC
Practice Management Institute
01.2012 - 03.2013
High School Diploma -
Barbers Hill High School
08.2004 - 05.2008
Similar Profiles
Odalis olivaOdalis oliva
Senior Practice Manager at Healthcare Systems of America-FMG _Tenet- StewardSenior Practice Manager at Healthcare Systems of America-FMG _Tenet- Steward
Jacqueline BrogioliJacqueline Brogioli
Buyer at KMC Systems, Elbit Systems Of AmericaBuyer at KMC Systems, Elbit Systems Of America
IAN(IKUO) KANJAIAN(IKUO) KANJA
Manager at Panasonic Automotive Systems Of AmericaManager at Panasonic Automotive Systems Of America
La'Niyha ArlineLa'Niyha Arline
Curbside Shopper at H-E-B PlusCurbside Shopper at H-E-B Plus
Brandie FloydBrandie Floyd
Supervisor at Haven for HopeSupervisor at Haven for Hope