Cierra Bell
Uniontown
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Director of Operations (Outsourcing)
Heavens Care LLC
10.2023 - 03.2025
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversee daily operations to ensure efficient and effective functioning across all departments.
- Implement and monitor processes to optimize productivity and achieve organizational goals.
- Develop and ensure operational policies and procedures to maintain high standards and compliance.
- Lead recruitment, onboarding, and training programs to attract and retain top talent.
- Manage employee relations, including conflict resolution, performance evaluations, and disciplinary actions.
- Ensure compliance with labor laws, company policies, and industry regulations.
- Oversaw payroll processing to ensure timely and accurate payment of wages and benefits.
- Implement and maintain payroll systems, ensuring data accuracy and adherence to regulations.
- Lead initiatives to improve efficiency, productivity, and employee satisfaction.
- Provide strong leadership and guidance to the operations and HR teams.
- Foster a positive work environment that encourages teamwork, innovation, and continuous improvement.
- Communicate effectively with staff at all levels to ensure alignment with organizational goals.
Student Advocate/ Unemployment Claims Representative- Remote
ROI SOLUTIONS
05.2020 - 06.2021
- Assisted students with contacting tutors for homework assistance, returning/purchasing textbook orders and subscriptions
- Extended textbook rental due dates for students as needed
- Processed refunds and cancellations to student's individual accounts
- Answered inbound calls from claimants requesting updates on their unemployment insurance claims
- Transferred their information over to the appropriate department
- Kept accurate notes, so that the appropriate department and future representatives can reference to for future correspondence
- Responded to emails from claimants on ROI database
Media Coordinator
SCENIC VIEWS
11.2018 - 10.2023
- Create, write, and send scripts for voiceover work.
- Handled external communications with media and public relations professionals.
- Negotiated rates with media sales companies.
- Discussed marketing goals with clients to identify needs and articulate details to marketing team.
- Collected information about kinds of audiences targeted by different media and approximate size each group.
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Video creation and editing projects.
- Create logos for entertainment, company, and business purposes.
- Create advertisement packages for entertainment, company, and business purposes.
- IE, Flyers, business cards, brochures, graphics for T-shirts, etc.
- Advertise on social media for entertainment, company, and business purposes.
- Create banners for YouTube and other social media platforms.
- Create Social Media Packages for entertainment, companies, and business purposes.
- Create advertisement/video collaborations via edits and voice over work.
Childcare Provider
CICI’S DAYCARE
02.2007 - 05.2020
- Read stories to the children and taught them how to paint, draw and craft new ideas
- Monitored children's play activities
- Incorporated music and art activities to encourage creativity and expression
- Maintained daily records of activities, behaviors, meals and naps
- Carefully identified warning signs of emotional and developmental problems in children
Dispatcher
DYNAMARK MONITORING
02.2019 - 01.2020
- Received incoming signals from the alarm panel of customers
- Made outgoing calls, advising the customers of the signals we have received
- Answered incoming calls for customers or dealers, who are requesting to test the signals on their alarm panels
- Dispatched emergency calls for Police, Fire and Medical alarms that were received via the alarm panel, medical/police/fire panel buttons, elevator or medical pull cords
- Sent requested alarm information to customers or dealers
- Assisted customer question; with a warm and professional tone
- Handled emails, inbound calls and outbound calls
Instructional Aide
MIDDLEBURY ACADEMY
01.2015 - 01.2019
- Responsibilities include assisting the certified teacher by providing individual assistance to students in academic areas, working with small groups to reinforce instruction given by the teacher
- Assisted teachers in maintaining order and student conduct within the classroom, observing student behavior to assure safety, assist in resolving student disputes
- Maintained routine records related to student work and classroom activities
- Assisted in performing general clerical duties related to classroom instruction and activities
- Operated copiers and standard office equipment as required, monitoring students during lunchtime and educational trips
- Conferred with teachers concerning programs and materials to meet student needs
- Adhered to requirements for confidentiality regarding student information
- Assisted students with mobility needs while monitoring and guiding students to pay attention, participate in activities, and complete tasks
Consumer Relations Representative
Goodyear Tire and Rubber Co
04.2013 - 01.2015
- Cross-trained and backed up other customer service managers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Handling and resolving incoming consumer and customer issues with professionalism and efficiency.
- Creating a top-notch consumer experience by addressing inquiries, issues, and complaints.
- Addressing inquiries, issues, and complaints via phone, email, and other channels.
- Staying updated on Goodyear, Dunlop, and Kelly products and services.
- Ensuring quality assurance and meeting customer satisfaction standards.
- Providing feedback on customer interactions to improve products and services.
- Completing training programs and adhering to company guidelines.
- The Consumer Relations Representative role at Goodyear Tire & Rubber Co. involves creating a top-notch consumer experience by addressing inquiries, issues, and complaints. Here are some additional details about the responsibilities:
- Customer Service: Handling consumer/customer calls, emails, and mail while staying updated on Goodyear, Dunlop, and Kelly products and services.
- Quality Assurance: Meeting or exceeding established quality and customer satisfaction standards.
- Business Intelligence: Providing feedback on customer interactions to improve products and services.
- Program Compliance: Managed refunds or rebates up to $500 while ensuring compliance with company policies.
- Training: Completing assigned training programs to stay informed and effective
Education
Associate of Arts - Child And Family Service/Org. Leadership/Psyche
Geneva College
Beaver Falls, PA06-2027
Graduate Certificate - Media/Tv & Radio Broadcasting
Ohio Media School
Valley View, OH06-2018
Graduate Certificate - Cosmetology
Akron Beauty College
Akron, OH09-2011
High School Diploma -
Western Beaver High School
Industry, PA05-2003
Skills
- Strategic planning and execution
- Leadership training
- Strategic planning
- Schedule oversight
- Process improvement
- Written communication
- Effective leader
- Staff training/development
- Interpersonal skills
- Conflict resolution
- Staff management
- Human resources
- Employee reviews
- Customer relations
- Problem-solving
- Recruitment and hiring
- CRM
- Salesforce
- Microsoft Word
- Powerpoint Presentation
- Adobe Photoshop
- Type 65 WPM
- Experienced remote worker
Timeline
Director of Operations (Outsourcing)
Heavens Care LLC
10.2023 - 03.2025
Student Advocate/ Unemployment Claims Representative- Remote
ROI SOLUTIONS
05.2020 - 06.2021
Dispatcher
DYNAMARK MONITORING
02.2019 - 01.2020
Media Coordinator
SCENIC VIEWS
11.2018 - 10.2023
Instructional Aide
MIDDLEBURY ACADEMY
01.2015 - 01.2019
Consumer Relations Representative
Goodyear Tire and Rubber Co
04.2013 - 01.2015
Childcare Provider
CICI’S DAYCARE
02.2007 - 05.2020
Associate of Arts - Child And Family Service/Org. Leadership/Psyche
Geneva College
Graduate Certificate - Media/Tv & Radio Broadcasting
Ohio Media School
Graduate Certificate - Cosmetology
Akron Beauty College
High School Diploma -
Western Beaver High School
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