Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cierra Bell

Kansas City,KS

Summary

Dynamic professional with a versatile background, including a pivotal role at The Department of Children and Families, where I enhanced client service processes. Expert in Microsoft Products and adept in fostering customer relationships, I consistently improved operational efficiency. My strong organizational skills and commitment to excellence have significantly contributed to workplace success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Housekeeping Aide

Avalon view of health & Wellness
Liberty , MO
08.2024 - Current
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Cleaned windowsills, window treatments, mirrors and other glass surfaces.
  • Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
  • Transported soiled linens from guest rooms to laundry area for cleaning.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Completed regular and thorough cleaning of equipment, floors, and furniture.
  • Followed specific cleaning instructions provided by supervisors.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.

Human Services Specialist

The Department of Children and Families
Overland Park, KS
09.2022 - 12.2023
  • Delivered customer service in accordance with organizational mission and guidelines, ensuring client understanding of agency programs
  • Managed front desk operations and maintained lobby tracker to guide clients effectively through service processes
  • Handled document management tasks, including data entry and scanning of client information, while maintaining accuracy and confidentiality.
  • Conducted assessments of family strengths, needs and barriers.
  • Responded to calls per day, providing assistance through active listening and effective communication skills.
  • Interviewed applicants to verify information eligibility for public assistance.
  • Prepared documents necessary to initiate, continue and modify public assistance.
  • Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
  • Obtained income, asset and financial information to determine program eligibility.
  • Performed initial assessments of clients to determine eligibility for services and resources.
  • Discussed rights and responsibilities associated with public assistance with applicants.
  • Provided customers contacting call center with exceptional service and support.
  • Monitored call center metrics including average call duration, hold times, abandonment rates.

Lieutenant

Garda World Security
Kansas City, KS
06.2019 - 09.2019
  • Conducted comprehensive post inspections to ensure consistent security protocol adherence across manned and unmanned sites
  • Maintained accountability for site safety, implementing measures to secure premises and fortify operational integrity
  • Responded quickly to emergency situations in order to protect life or property.
  • Maintained accurate records of daily operations, including personnel assignments, shift changes, and equipment maintenance.
  • Conducted regular inspections of operational areas to ensure safety regulations are followed.

Supervisor, Customer Service

Kmart
Kansas City, KS
05.2015 - 04.2018
  • Managed front-end operations, ensuring efficient transaction processing, including handling cash, check cashing, and processing refunds
  • Provided support and assistance to cashiers, facilitating smooth workflow and prompt customer service
  • Gained versatile experience by working across various departments, enhancing store operations and product knowledge
  • Facilitated training sessions for new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Trained new employees on company policies, job duties, and performance expectations.

Dispatcher

Railcrew Xpress (RCX)
Lenexa, KS
11.2016 - 07.2017
  • Coordinated trip assignments and maintained timely communication with train crew personnel to address and manage delays
  • Accurately recorded and updated trip data from drivers into an online system, ensuring precise tracking of journey progress
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Identified locations and needs of callers to accurately send assistance.
  • Documented services performed, operations information, and dispatch details in system.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Oversaw communications within assigned territories.

Cashier/Customer Service

Kentucky Fried Chicken KFC
Kansas City, KS
02.2012 - 01.2013
  • Efficiently managed point-of-sale operations and accurately processed customer transactions, ensuring seamless service and financial integrity
  • Prepared and served food according to safety standards, while also maintaining cleanliness of the premises to uphold company hygiene protocols
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

F L Schlagle
Kansas City, KS
05-2013

Skills

  • Retail Sales
  • Excel
  • Computer Skills
  • Filing
  • Computer literacy
  • Organizational skills
  • Security
  • Customer Service
  • Phone etiquette
  • Data entry
  • Cash Handling
  • Administrative experience
  • Microsoft Products
  • Call Center
  • Guest services
  • Clerical experience
  • Supervising Experience
  • Communication Skills
  • Microsoft Outlook
  • Customer Support
  • Sales

Certification

  • BLS Certification

Timeline

Housekeeping Aide

Avalon view of health & Wellness
08.2024 - Current

Human Services Specialist

The Department of Children and Families
09.2022 - 12.2023

Lieutenant

Garda World Security
06.2019 - 09.2019

Dispatcher

Railcrew Xpress (RCX)
11.2016 - 07.2017

Supervisor, Customer Service

Kmart
05.2015 - 04.2018

Cashier/Customer Service

Kentucky Fried Chicken KFC
02.2012 - 01.2013

High School Diploma -

F L Schlagle

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