Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Berkley

Summary

Customer-centered Library Associate successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 4 years.

Overview

7
7
years of professional experience

Work History

Library Associate 2

Grimes Public Library
11.2019 - Current
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Collected fees, fines and donations for balanced library finances.
  • Collected and processed fines on overdue library materials.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Answered questions from patrons and helped to find desired materials.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Maintained secure environment by monitoring visitors at front desk.
  • Utilized computer databases to locate library materials.
  • Provided basic computer assistance to help patrons access needed resources.
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.
  • Assisted in the implementation of an RFID tagging system

Childcare Assistant

Lil Munchkin Childcare
06.2016 - 10.2019
  • Supervised free play and other activities to keep children safe.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Read and told stories to promote and support overall language development.
  • Monitored children's activities to verify safety and wellbeing.
  • Provided support and guidance to children in conflict resolution.
  • Responded to inquiries from parents and guardians.

Education

High School Diploma -

Johnston High School
Johnston, IA
05.2016

Skills

  • Time Management
  • Proficient in Type of Technology
  • Reading Comprehension
  • Telephone Etiquette
  • Administrative Support
  • Processes and Procedures
  • Visitor Monitoring
  • Community Outreach
  • Customer Relationship Management
  • Computer Troubleshooting
  • Customer Satisfaction
  • Hospitality and Accommodation

Timeline

Library Associate 2

Grimes Public Library
11.2019 - Current

Childcare Assistant

Lil Munchkin Childcare
06.2016 - 10.2019

High School Diploma -

Johnston High School

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Cierra Berkley