Summary
Overview
Work History
Education
Skills
References
Timeline
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Cierra Beverly

Harrison Twp,MI

Summary

Dependable professional with proven track record of delivering accurate and timely assessments. Versatile and reliable, consistently meeting organizational goals through effective team collaboration and adaptability. Expert at navigating complex systems, ensuring compliance with policies, and maintaining high standards of customer service. Known for excellent communication skills, analytical thinking, and results-driven approach.


Overview

9
9
years of professional experience

Work History

Eligibility Representative

BeneSys
11.2023 - Current
  • Managed high-volume caseloads while maintaining strict adherence to privacy regulations and confidentiality protocols.
  • Continuously sought professional development opportunities to stay current on industry trends, policy changes, and best practices in the field of benefits administration.
  • Reduced errors in eligibility determinations through meticulous attention to detail and rigorous quality control measures.
  • Demonstrated proficiency in data entry, contract modification and billing.
  • Completed all necessary paperwork accurately, ensuring proper documentation for billing purposes.

Pharmacy Technician

CVS Pharmacy
10.2023 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Trainer

Kelly Services, Apple
05.2017 - 10.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.

Office Manager

Personalized Home Care Services
01.2016 - 04.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Education

Wayne State University
Detroit, MI

Macomb Community College
Macomb, MI

Skills

  • Data entry
  • Microsoft office
  • Telephone etiquette
  • Benefits administration
  • Customer service
  • Critical thinking
  • Call center experience
  • Problem resolution
  • Conflict resolution
  • Computer proficiency

References

References upon request.

Timeline

Eligibility Representative

BeneSys
11.2023 - Current

Pharmacy Technician

CVS Pharmacy
10.2023 - Current

Trainer

Kelly Services, Apple
05.2017 - 10.2023

Office Manager

Personalized Home Care Services
01.2016 - 04.2017

Macomb Community College

Wayne State University

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Cierra Beverly