Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cierra Bickerstaff

Texarkana,AR

Summary

Driven professional with a proven track record at Operation Kids and Dillards Dept Store, excelling in office and customer service. Skilled in schedule coordination and project coordination, I increased client retention and consistently achieved monthly sales targets. Demonstrated ability to provide technical support and manage budgets, enhancing operational efficiency and financial health.

Overview

3
3
years of professional experience

Work History

Office Coordinator

Operation Kids
11.2023 - Current
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Reconciled account files and produced monthly reports.

Sales Associate

Dillards Dept Store
10.2021 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Education

Business

Southern Arkansas University
Magnolia, AR

Skills

  • Schedule Coordination
  • Office Administration
  • Office Management
  • Customer Service
  • Project Coordination
  • Budgeting and finance
  • Technical Support

Timeline

Office Coordinator

Operation Kids
11.2023 - Current

Sales Associate

Dillards Dept Store
10.2021 - 07.2023

Business

Southern Arkansas University

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Cierra Bickerstaff