Cierra Black
Cohoes
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Aquatics Specialist
Petco
Latham, NY
05.2023 - Current
- Assisted customers in finding the perfect pet for their needs by sharing expert knowledge about various breeds, species, and temperaments.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Wrapped, boxed and weighed bakery department products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Store Manager
Wolfgang Puck Pizza
Albany International Airport, Albany
07.2021 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Supervisor
BJ's Wholesale Club
Albany, NY
10.2019 - 03.2021
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Associate of Science -
Mildred Elley
Albany, NY12.2023
Skills
- CPR Certified
- First Aid Proficiency
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
- Specimens collection and processing
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Medical Records Management
- Direct Patient Care
- Maintaining confidentiality
- Phlebotomy
Timeline
Aquatics Specialist
Petco
05.2023 - Current
Store Manager
Wolfgang Puck Pizza
07.2021 - 10.2022
Supervisor
BJ's Wholesale Club
10.2019 - 03.2021
Associate of Science -
Mildred Elley