CIERRA BROADOUS
Los Angeles,CA
Summary
Dedicated customer service professional with a proven track record of exceeding satisfaction through effective problem resolution and communication. Committed to enhancing customer experiences and driving team collaboration.
Overview
4
4
years of professional experience
Work History
LAX Areas
Host
Los Angeles, California
05.2023 - 04.2026
- Exceeded customer satisfaction by finding creative solutions to problems.
- Engaged customers in meaningful conversations using effective interpersonal skills to strengthen relationships.
- Provided attentive service to customers through in-person and phone interactions, enhancing overall experience.
- Prioritized and organized tasks to efficiently accomplish service goals.
Michaels
Guest Service /Customer Service
Los Angeles, California
01.2022 - 02.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized and addressed customer needs promptly to ensure a positive experience.
- Responded to customer requests and inquiries to enhance overall satisfaction.
- Executed day-to-day duties with accuracy and efficiency, contributing to smooth operations.
Cashier/Packaging Lead
Bath & Body Works
Los Angeles, California
02.2022 - 08.2025
- Handled cash, credit, and gift card transactions accurately.
- Processed customer transactions using point-of-sale systems efficiently.
- Greeted customers and addressed inquiries about store products and services to enhance customer experience.
- Collaborated with front-end staff to assist customers, ensuring seamless service and support.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Restocked supplies to maintain fully stocked checkout area, supporting efficient transaction flow.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
View Park High School
Los Angeles, CA05-2014
Skills
- Customer service and support
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Leadership and supervision
- Conflict resolution
- Active listening
Timeline
LAX Areas
Host
05.2023 - 04.2026
Cashier/Packaging Lead
Bath & Body Works
02.2022 - 08.2025
Michaels
Guest Service /Customer Service
01.2022 - 02.2026
High School Diploma -
View Park High School