Cierra Carlos
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Access Service Representative
Nyu Langone
07.2023 - Current
- Organized patient records and database to facilitate information storage and retrieval.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Responded to inquiries by directing calls to appropriate personnel.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Sales Associate
Sally's Beauty Supply
08.2020 - 06.2023
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Cashier
Sephora
06.2019 - 04.2020
- Operated cash register to record transactions accurately and efficiently.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
Crew Member
McDonald's
08.2016 - 06.2019
- Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Kingman High School
Kingman, AZ04.2017
Skills
Teamwork and Collaboration
Customer Service
Cash Management
Order Packaging
Loss Prevention
Store merchandise stocking
Timeline
Access Service Representative
Nyu Langone
07.2023 - Current
Sales Associate
Sally's Beauty Supply
08.2020 - 06.2023
Cashier
Sephora
06.2019 - 04.2020
Crew Member
McDonald's
08.2016 - 06.2019
High School Diploma -
Kingman High School