Cierra Carter
Detroit,MI
Summary
Seasoned HR professional years of diverse experience, including current HR Analyst role at Randstad CISCO, adept at compliance reviews and stakeholder interfacing. Skilled in coordinating benefit plans, managing sensitive data, and ensuring seamless onboarding processes. Seeking to leverage expertise in HR management and Workday proficiency in a Human Resources position.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
HR Analyst
Randstad CISCO
5 2023 - Current
- Conduct compliance reviews for job offers to confirm adherence to corporate standards and regulatory requirements, collaborating with stakeholders to resolve intricate issues
- Administer system queues, ensuring data privacy and profile accuracy with emphasis on prompt and accurate execution
- Utilize Workday to confirm compensation histories, exemption statuses, and departmental budget allocations, guaranteeing financial precision for new hires
- Maintain the integrity of employee data, monitoring rehire eligibility and the completion of background checks, and aligning SAP locations, while keeping abreast of policy changes via SharePoint.
- Improved accuracy of HR metrics reporting through robust data analysis techniques for informed decision-making purposes.
Recruiting Coordinator
Randstad CISCO
04.2022 - 05.2023
- Facilitated interview scheduling and communication, managing travel arrangements and expense reimbursements for candidates
- Supported a team of recruiters by coordinating the offer approval and delivery process, contributing to enhanced hiring operations
- Oversaw the onboarding procedures, including background checks and documentation verification, to prepare new employees for their roles.
- Reached out to qualified referral candidates to obtain applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives
- Supported internal mobility initiatives by identifying opportunities for current employees to grow within the organization
Plan Coordination Consultant
AETNA CVS
05.2021 - 02.2022
- Managed the integration of benefit plan changes, ensuring accuracy in systems for claims, enrollment, and billing to enable streamlined stakeholder access
- Conducted compliance reviews of benefit provisions against state and federal regulations, verifying the accuracy and legal adherence of associated documentation
- Developed detailed contracts for employers and employees to ensure thorough coverage documentation and utilized Salesforce for tracking assignments to aid in measuring business performance.
- Managed multiple concurrent projects while adhering to strict deadlines, ensuring timely delivery without compromising quality standards.
Document Processor
Youth Financial Literacy
06.2020 - 05.2021
- Resolved customer inquiries via chat and email, ensuring proper documentation and issue resolution in the customer database
- Maintained the accuracy and integrity of client profiles by updating personal, credit, and contact information with a high level of detail
- Escalated critical client issues to management and adeptly navigated internal systems to upload required documentation.
- Worked with internal staff to process documents and sent for closing.
Customer Support Rep II
Blue Cross Blue Shield of Michigan
11.2019 - 06.2020
- Delivered comprehensive support by clarifying company policies and procedures, achieving high levels of customer satisfaction
- Provided mentorship to new customer service representatives, contributing to an 85% success rate in resolving escalated tickets
- Demonstrated exceptional organizational abilities by completing post-call documentation swiftly, maintaining productivity benchmarks.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Word Processing Assistant
State of MI Department of Corrections
01.2014 - 11.2019
- Generated a variety of documents with a commitment to accuracy and compliance with established formatting guidelines
- Assembled and tailored detailed reports based on the synthesis of data to meet judicial requirements
- Transcribed diverse records such as meeting minutes and interviews, emphasizing meticulous attention to detail and clear communication
- Handled information inquiries, effectively sourcing and compiling data to produce reports for various stakeholders.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Intake/Referral Coordinator
Ace Home Healthcare
10.2013 - 12.2013
- Compiled medical and demographic information into referral forms, facilitating the assignment and scheduling of home care services
- Handled insurance verifications and third-party reimbursements, established compliant claim-filing procedures, and communicated coverage information, resolving coverage-related inquiries.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Open Enrollment/Benefits Coordinator
Entech Staffing/Group Associates
01.2011 - 11.2012
- Provided comprehensive support and resolution to client inquiries concerning health, vision, dental, supplemental insurance, and retirement savings plans
- Managed the open enrollment process, effectively coordinating benefit selections through high-volume communication with employees.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Customer Service Representative
Kelly Services/Budco
08.2011 - 06.2012
- Managed the distribution of marketing materials and product samples, ensuring clients received necessary resources for customer engagement and satisfaction
- Handled product order management, returns, and exchanges, contributing to an improved customer service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Activation/Customer Service Specialist
GM/OnStar
03.2011 - 08.2011
- Navigated multiple software platforms to activate client systems, maintaining optimal performance and uninterrupted service
- Facilitated new employee training, imparting company protocols to elevate team competency and customer service standards.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
MACQL Coordinator
Hospice of Michigan
09.2008 - 12.2008
- Composed and disseminated confidential departmental memorandums to enhance internal communication and information security
- Coordinated logistics for executive and staff travel, and maintained office supply inventory, ensuring operational efficiency.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Network Support Technician
State of MI Department of Corrections
05.2006 - 12.2007
- Delivered essential technical support by resolving issues with peripherals and hardware, maintaining system availability for users
- Contributed to network and system resilience by reinforcing security protocols and optimizing backup and recovery procedures.
- Installed cabling, wireless routers and telephone systems for data communications networks.
Information Assistant/Development Assistant
State of MI Department of Corrections
12.2004 - 06.2005
- Ensured accurate and timely data entry of contributions, facilitated prompt donor acknowledgments, and processed prospect lists and responses for direct mail campaigns and events, contributing to dependable reporting systems
- Provided essential support in development and donor relations activities, coupled with managing reception responsibilities such as multi-line telephone systems, mail distribution, and visitor hospitality.
- Contributed to the creation of user guides and training materials for optimal use of information resources.
- Collaborated with team members on projects, ensuring successful completion and timely delivery of tasks
- Provided technical assistance during meetings, setting up audiovisual equipment as needed for presentations or video conferencing calls
Education
Ph.D. - Human Resource Management
Walden University
Minneapolis, MN 05.2024 - Current
M.D. - Human Resource Management
Colorado Technical University
Colorado Springs, CO 08.2017 - 05.2020
Bachelor of Science - Human Resource Management
Colorado Technical University
Colorado Springs, CO 01.2014 - 05.2017
Skills
Documentation
Customer Service
Document Review
Benefits
Privacy and Confidentiality
Immigration
Candidate Tracking
Organizational Development
Interview techniques
Recruitment Strategies
Compliance knowledge
Onboarding Coordination
Teamwork and Collaboration
Timeline
Ph.D. - Human Resource Management
Walden University
05.2024 - Current
Recruiting Coordinator
Randstad CISCO
04.2022 - 05.2023
Plan Coordination Consultant
AETNA CVS
05.2021 - 02.2022
Document Processor
Youth Financial Literacy
06.2020 - 05.2021
Customer Support Rep II
Blue Cross Blue Shield of Michigan
11.2019 - 06.2020
M.D. - Human Resource Management
Colorado Technical University
08.2017 - 05.2020
Bachelor of Science - Human Resource Management
Colorado Technical University
01.2014 - 05.2017
Word Processing Assistant
State of MI Department of Corrections
01.2014 - 11.2019
Intake/Referral Coordinator
Ace Home Healthcare
10.2013 - 12.2013
Customer Service Representative
Kelly Services/Budco
08.2011 - 06.2012
Activation/Customer Service Specialist
GM/OnStar
03.2011 - 08.2011
Open Enrollment/Benefits Coordinator
Entech Staffing/Group Associates
01.2011 - 11.2012
MACQL Coordinator
Hospice of Michigan
09.2008 - 12.2008
Network Support Technician
State of MI Department of Corrections
05.2006 - 12.2007
Information Assistant/Development Assistant
State of MI Department of Corrections
12.2004 - 06.2005
HR Analyst
Randstad CISCO
5 2023 - Current