Cierra Castillo
Idaho Falls,ID
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
Holiday Inn Suites
01.2025 - 09.2025
- Oversaw daily cleaning operations to maintain high standards of cleanliness and hygiene.
- Trained new staff on best practices for efficient housekeeping procedures.
- Implemented inventory management system for cleaning supplies, reducing waste.
- Conducted regular inspections to ensure adherence to safety protocols and quality standards.
- Enhanced guest satisfaction by responding promptly to specific cleaning requests or complaints.
- Collaborated with maintenance team to report and address facility issues promptly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Cleaned on average 10-16 Rooms a day
In Home Caregiver
Visiting Angels
09.2023 - 11.2023
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
- Assisted clients with daily living activities, promoting independence and dignity.
- Administered medications as prescribed, ensuring adherence to care plans.
- Communicated effectively with families regarding client progress and concerns.
- Maintained a safe and clean environment, adhering to health and safety standards.
- 1-2 patients a day
Teacher
Little Dreamers Childcare
10.2022 - 08.2023
- Develops, plans, and implements curriculum, lesson plans, and educational programs for student audiences within areas of expertise. Advises, tests, and teaches students audiences in a variety of academic subjects. Presents and reinforces learning concepts within a specified subject or subject area.
- Developed engaging lesson plans to enhance children's learning experiences.
- Implemented classroom management strategies to foster a positive environment.
- Collaborated with parents to support children's individual development needs.
- Assessed student progress and adjusted teaching methods accordingly.
- Led activities promoting social skills and emotional intelligence among students.
- Maintained accurate records of student performance and attendance.
- 15-30 kids in the classroom
Shift Leader
Sweeto Burrito
01.2020 - 10.2021
- The Shift Leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. To be successful as a Shift Leader, you should be able to manage a team of people and ensure that all duties are performed accurately.
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on efficient service techniques and menu knowledge.
- Streamlined inventory management processes, reducing waste and improving supply accuracy.
- Implemented customer feedback protocols to enhance service delivery and guest satisfaction.
- Coordinated shift schedules, optimizing staffing levels for peak business hours.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among staff.
Cashier/Sales Associate
Michaels
09.2018 - 02.2019
- Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions. Bags purchases if needed. Processes return transactions.
- Processed transactions accurately, ensuring efficient customer service and satisfaction.
- Managed cash register operations, maintaining balanced drawers and monitoring discrepancies.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Trained new team members on cash handling procedures and customer service best practices.
- Implemented inventory management techniques to streamline stock replenishment processes.
- Collaborated with colleagues to enhance store merchandising efforts, improving product visibility.
- Resolved customer complaints promptly, fostering a positive shopping experience for patrons.
Animal Caretaker
Humain Society
05.2016 - 07.2016
- Helped with cleaning and moving thing to where they need to be, and helped take care of the cats.
- Provided daily care for shelter animals, ensuring proper feeding and hygiene.
- Monitored animal health and behavior, reporting concerns to veterinary staff.
- Maintained cleanliness of animal enclosures, promoting a safe environment.
- Developed enrichment activities to enhance animal well-being and reduce stress.
Education
GED -
GED
Idaho Falls, ID01-2026
Skills
- Work well with others
- Know how to handle things well
- Microsoft Office
- Customer Service
- Word
- Cash Register
- Fast learner
- Team player
- Cash Handling
- Team Member
- Cleaning Experience
- Kitchen Experience
- Food Production
- Food Preparation
- Cashiering
- Shift Management
- Food Service
- Food Handling
- Cooking
- Food Safety
- Customer service
- Cash handling
- Sales
- Cash register
- Food handling
- Shift management
- Childcare
- Driving
- Teaching
- Senior care
- Retail sales
- Hospitality
- Guest services
- Housekeeping
- Teamwork
Certification
- Child worker card August 2022
- CPR/First Aid August 2022 to August 2024
Languages
English
Native or Bilingual
Timeline
Housekeeper
Holiday Inn Suites
01.2025 - 09.2025
In Home Caregiver
Visiting Angels
09.2023 - 11.2023
Teacher
Little Dreamers Childcare
10.2022 - 08.2023
Shift Leader
Sweeto Burrito
01.2020 - 10.2021
Cashier/Sales Associate
Michaels
09.2018 - 02.2019
Animal Caretaker
Humain Society
05.2016 - 07.2016
GED -
GED