Cierra Chapman
Augusta,GA
Summary
Resourceful and detail-oriented hairstylist and customer service rep with 5 years of experience providing exceptional customer service. Proficient in handling customer inquiries and resolving issues. Possess strong organizational skills and experience with inventory management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Organizer
08.2023 - Current
- Back 2 School Giveaway is my organizational group I created to give back to families that's unfortunate
- I gathered a group of hairstylist , we join St Luke Baptist Church and give away free hairstyles, clothes and food
Customer Service Representative
MGF Sourcing
Augusta, GA
03.2021 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Hairstylist/Cosmetologist
Crowned By CIERRA , LLC
Augusta, US
10.2019 - Current
- Business owner
- Hairstylist
- Organizer
- Payment collected
- Appointment booking
- Customer service
- Providing service
Fax Agent
Teleperformance
Augusta, US
02.2018 - 10.2019
- Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientèle
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
Packer
Kimberly Clark
Beech Island, US
11.2016 - 01.2018
- Loaded and unloaded pieces into boxes for shipment
- Moved freight, stock and other materials to and from storage and production areas and loading docks
- Received, stored and shipped goods and materials
- Stacked and transported all overstock to storage areas
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Stacked and piled lumber, boards and pallets
- Verified computations against physical count of stock
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Operated PC and RF-based computer systems with a high level of accuracy
- Swept floors and stored equipment at the end of each shift
- Recorded Numbers of units handled and moved using daily production sheets and work tickets
- Attached identifying tags to containers
Education
College in Cosmetology - Cosmetology
Virginia college
Augusta, GA07.2016
Diploma in All -
Josey High School
Augusta, GA05.2015
Skills
- Customer Service
- Organizational skills
- Leadership
- Problem solving
- Teamwork
- Decision Making
- Active Listening
- Computer skills
Willingtorelocate
Augusta, GA
Certification
- Driver's License
- Cosmetology License, 07/01/15, 07/01/16
Groups
Back 2 School Giveaway, 08/01/23, Present, Back 2 School Giveaway is my organizational group I created to give back to families that's unfortunate. I gathered a group of hairstylist, we join St Luke Baptist Church and give away free hairstyles, clothes and food.
Personal Information
Authorized To Work: US for any employer
Timeline
Organizer
08.2023 - Current
Customer Service Representative
MGF Sourcing
03.2021 - Current
Hairstylist/Cosmetologist
Crowned By CIERRA , LLC
10.2019 - Current
Fax Agent
Teleperformance
02.2018 - 10.2019
Packer
Kimberly Clark
11.2016 - 01.2018
College in Cosmetology - Cosmetology
Virginia college
Diploma in All -
Josey High School