Cierra Chesebro
Bay City,OR
Summary
Client Relationship Consultant 3 with U.S. Bank, skilled in strategic planning, relationships, and problem solving. I have graduated the NLL program which taught me a great deal and continue to use. Top producer 3 quarters I have spent a lot of time mentoring my team this past year and helping them with their goals so to still hit my goals above and beyond is exciting. Campaign ambassador last 3 campaigns currently leading in the district at 3rd. Building relationships with my team and learning about them indivually their strengths and weaknesses is something I enjoy and am passionate about. This past year focused on their relationship with clients and developing communication skills. Teaching them new things HELOCS, loans, credit cards, pre-screening, business accounts, Estates, trusts, problem solving and outbound bound calls. I enjoy motivating and inspiring my team and creating a positive morale in the branch. I have volunteered for dress for success and one in a million auction and would love to continue volunteer work in the future.
Overview
15
15
years of professional experience
Work History
Client Relationship Consultant 3
U.S. Bank
Tillamook, OR Manzanita Or
08.2022 - Current
- Evaluated client needs and expectations with outbound calls.
- Managed client relationships through regular check-ins and follow ups.
- Leading team huddles asking for input. Team building excercises.
- Analyzed data with manager to identify opportunities for improvements.
- Team building focus on strategy, knowlege, teaching, boosting morale and scheduling. Mentoring future leaders and bankers.
- Delivered exceptional customer service
- Collaborated with team members and partners networking to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills
- Mentored staff members supportive work environment and encouraging growth and development with trust and consistency.
- Consistent revenue growth effective sales strategies, promoting banking products and services tailored to client needs.
Produce Lead
Safeway
Bend, OR
07.2019 - 01.2021
- Ensured compliance with relevant regulations and industry standards by staying abreast of changes in the field, and adapting product designs accordingly.
- Collaborated with marketing team to develop effective product promotion strategies and campaigns.
- Mentored junior team members, fostering a culture of continuous learning and professional growth within the organization.
- Managed budget and resource allocation for multiple projects, ensuring cost-effective production and timely delivery of products.
- Enhanced customer satisfaction by soliciting feedback on products through surveys and focus groups, then implementing necessary changes based on insights gathered.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety.
Floral Manager
Safeway
Astoria, OR
08.2010 - 07.2019
- Mentored staff members, fostering a positive team environment and improving overall efficiency
- Trained employees on customer order taking and basic floral arranging.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Inventoried plants, flowers, and other retail items
- Decreased shrink by 32% through close monitoring of department.
- Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
- Supervised 3 employees in floral department.
- Established strong relationships with clients, leading to repeat business and referrals for new clients.
- Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing strategies.
Education
None - Business
Clatsop Community College
Astoria, ORHigh School Degree - Business
Astoria High School
Astoria, OR06.2006
Skills
- Problem-solving
- Client relationships
- Integrity and honesty
- Strategic planning
- Issue resolution
- Customer relationship management
- Goal setting
- Time management
- Multitasking and organization
- Team collaboration
- Cash management
- Team coaching and training
- Audit procedures
- Adaptability and flexibility
- Team building leadership
- Self motivation
- Time management abilities
Timeline
Client Relationship Consultant 3
U.S. Bank
08.2022 - Current
Produce Lead
Safeway
07.2019 - 01.2021
Floral Manager
Safeway
08.2010 - 07.2019
None - Business
Clatsop Community College
High School Degree - Business
Astoria High School