Summary
Overview
Work History
Education
Skills
Timeline

Cierra Clark

Plainfield,NJ

Summary

A success-driven professional with 9 years of hospitality and customer service experience seeking a position as a team-player in a goal orientation environment. Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Specialist

Apple Inc.
Edison, NJ
08.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted customers needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and meeting store goal.
  • Sell customers 100 iPhones in a month and help activate their carrier service in store.
  • Evaluated customer needs and feedback to drive product and service improvements

Customer Service Representative

Fedex Ground
Brooklyn,NY, NY
10.2014 - 11.2020
  • Provided clerical support to various management and operational functions including photocopying, filing, faxing, emailing, and answering telephone.
  • Reviewed information and entered data in various systems to support respective functional areas.
  • Served as frontline customer service to receive, solve, and escalate customer inquiries and issues.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Service Manager

Olive Garden
Elmhurst,, NY
04.2014 - 11.2020
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 60%.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Set and administered department budgets for expenditures, materials and labor.
  • Developed written plans and obtained customer consent to proceed.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Regents Diploma - General Studies

East New York Family Academy
2012
in Student Government, Vice President,2010 Earned Honor Society Status,2011 Graduated

Skills

  • De-escalation Techniques
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Sales Records Management
  • Sales Statistics Analysis
  • Networking Events
  • Relationship Building

Timeline

Specialist - Apple Inc.
08.2022 - Current
Customer Service Representative - Fedex Ground
10.2014 - 11.2020
Service Manager - Olive Garden
04.2014 - 11.2020
East New York Family Academy - Regents Diploma, General Studies

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Cierra Clark