CIERRA CLAYTON
Jackson
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
2025
2025
years of professional experience
Work History
Front Office Specialist
WellStar Health System Inc
03.2024 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services
- Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care
- Greeted, registered, and checked in patients
- Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members
- Provided forms to fill out or update and added latest information computer system
- Determined amounts due and accepted payments
- Provided clerical support, addressing routine, and special requirements
- Accurately completed deposits at the end of the work day
- Drafted and provided any letters or documents needed for the office
Patient Care Specialist
Children's Healthcare Of Atlanta
11.2023 - 04.2024
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Patient Service Representative
EyeSouth Partners
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Allied Health- Healthcare Management -
Southern Crescent Technical College
12.2025
Skills
- Patient interviewing skills
- Insurance verifying
- Document filing
- Check-in coordination
- Customer service
- Scheduling appointments
Personal Information
Title: Administrative Assistant
Timeline
Front Office Specialist
WellStar Health System Inc
03.2024 - Current
Patient Care Specialist
Children's Healthcare Of Atlanta
11.2023 - 04.2024
Patient Service Representative
EyeSouth Partners
Allied Health- Healthcare Management -
Southern Crescent Technical College
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