Cierra Coleman
Virginia Beach,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Disputes Specialist
Portfolio Recovery Associates
Norfolk Va
09.2023 - Current
- Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
- Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
- Managed caseloads effectively, ensuring timely processing of disputes in accordance with established procedures.
- Collaborated with cross-functional teams for successful resolution of complex dispute scenarios.
- Maintained accurate records of all disputes, ensuring proper documentation was in place for future reference or audits.
Care Giver
Care Advantage, Inc.
Portsmouth Va
03.2023 - 09.2023
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Customer Care Coordinator
Haynes Furniture
Va Beach Va
02.2022 - 08.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined communication between departments for faster problem resolution, improving overall customer experience.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Developed strong relationships with clients by consistently providing exceptional service and support.
Sr Risk Coordinator
Capital One
Chesapeake Va
04.2019 - 04.2021
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
Education
High School Diploma -
Oscar Smith HighSchool
Chesapeake Va06.2012
Skills
- Call Center Operations
- Back office
- Customer Service Expert
- Typing Speed
- Call Center Support
Timeline
Disputes Specialist
Portfolio Recovery Associates
09.2023 - Current
Care Giver
Care Advantage, Inc.
03.2023 - 09.2023
Customer Care Coordinator
Haynes Furniture
02.2022 - 08.2022
Sr Risk Coordinator
Capital One
04.2019 - 04.2021
High School Diploma -
Oscar Smith HighSchool
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