Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Cierra Corbitt

Dothan,AL

Summary

Dedicated professional with a strong work ethic and a commitment to excellence in all tasks. Proven ability to deliver high-quality results under pressure. Consistently seeks opportunities for improvement and efficiency in processes.

Overview

7
7
years of professional experience

Work History

Intake Coordinator

Tenderheart Health Outcomes
02.2024 - Current
  • Collaborated with healthcare providers to ensure seamless client transitions.
  • Coordinated appointment scheduling and follow-up communication with clients.
  • Developed and maintained intake procedures to enhance efficiency and client satisfaction.
  • Provided information and referrals to clients for additional resources and support services.
  • Utilized case management systems to track client cases from intake through to completion.

Account Specialist

MRS BPO LLC
Dothan, AL
07.2022 - 02.2024
  • Managed client accounts and addressed inquiries promptly.
  • Managed customer accounts to ensure timely payment collections.
  • Communicated professionally with clients to resolve outstanding invoices.
  • Utilized collection software to track payment histories and account statuses.
  • Developed repayment plans for clients experiencing financial difficulties.
  • Educated clients on payment terms and conditions clearly and effectively.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Resolved complex issues that arose during the collections process.
  • Researched customer accounts for any discrepancies or outstanding payments.

Sales Associate

JC Penny Co
Dothan, AL
06.2022 - 07.2022
  • Demonstrated makeup application techniques using various cosmetic brands.
  • Educated clients on skincare routines and product benefits.
  • Assisted in inventory management and stock replenishment of cosmetic products.
  • Collaborated with team members to create engaging in-store displays.
  • Maintained cleanliness and organization of the makeup station and tools.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Collaborated with team members to ensure a smooth store operation.

Server

Cracker Barrel
Dothan , AL
07.2021 - 05.2022
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed food and beverage orders using point-of-sale system.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Maintained cleanliness and organization of dining area and tables.
  • Assisted in training new servers on menu items and service protocols.
  • Handled customer inquiries and resolved issues efficiently.
  • Upsold menu items to enhance guest experience and satisfaction.
  • Adhered to health and safety regulations throughout service shifts.
  • Provided excellent customer service to ensure satisfaction.

Team Leader

Cracker Barrel
Dothan , AL
07.2021 - 05.2022
  • Supervised team members during peak service hours to ensure efficiency.
  • Trained new employees on customer service standards and operational procedures.
  • Managed inventory levels and placed orders for necessary supplies and materials.
  • Resolved customer complaints swiftly to enhance guest satisfaction experiences.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

General Manager

Jersey Mikes
Dothan, AL
01.2020 - 08.2021
  • Oversaw daily operations, ensuring smooth workflow and team productivity.
  • Managed budgeting activities to align resources with strategic goals.
  • Developed training programs to enhance employee skills and performance.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Bartender

TGI Fridays
Panama City Beach, FL
05.2018 - 01.2020
  • Prepared and served a variety of cocktails and beverages to customers.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Assisted customers with drink selections and provided excellent service.
  • Collaborated with kitchen staff to coordinate food and drink orders effectively.
  • Handled cash transactions accurately during busy service periods.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Poured wine, beer, and cocktails for patrons.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Education

High School Diploma -

Dale County High School
Midland City, AL
05-2015

Some College (No Degree) -

George C Wallace Community College
Dothan, AL

Skills

  • Client intake
  • Appointment scheduling
  • Case management
  • Resource referral
  • Data entry
  • Customer service
  • Conflict resolution
  • Problem solving
  • Communication skills
  • Team collaboration
  • Time management
  • Insurance verification
  • Follow-up skills
  • Inventory management
  • Scheduling appointments
  • Patient scheduling
  • Customer service management

Affiliations

  • Line Dancing
  • Working Out
  • Traveling

Accomplishments

  • Serv Safe Certified
  • Employee of the month(cracker barrel)

Timeline

Intake Coordinator

Tenderheart Health Outcomes
02.2024 - Current

Account Specialist

MRS BPO LLC
07.2022 - 02.2024

Sales Associate

JC Penny Co
06.2022 - 07.2022

Server

Cracker Barrel
07.2021 - 05.2022

Team Leader

Cracker Barrel
07.2021 - 05.2022

General Manager

Jersey Mikes
01.2020 - 08.2021

Bartender

TGI Fridays
05.2018 - 01.2020

High School Diploma -

Dale County High School

Some College (No Degree) -

George C Wallace Community College

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