Cierra Crowders
Lexington,KY
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Targeted Case Manager
Victory House Transitional Living
Lexington , KY
2023.11 - Current
- Conducted comprehensive assessments of clients to identify needs, strengths, and resources.
- Coordinated with community agencies to ensure appropriate referrals for services such as housing, job training, substance abuse treatment and mental health counseling.
- Maintained accurate documentation of all client contacts within mandated timelines according to agency policies and guidelines.
- Assisted clients in obtaining identification documents necessary for accessing benefits or services.
- Collaborated with other professionals including psychiatrists, psychologists, primary care physicians and school personnel regarding client needs.
- Developed individualized service plans with measurable goals and objectives in collaboration with clients.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Monitored client progress through regular follow-ups and case reviews.
Targeted Case Manager
PROTEA BEHAVIOR HEALTH
LEXINGTON
2022.11 - Current
- Evaluated treatment plans against individual goals and healthcare standards
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients
- Conducted comprehensive assessments of clients to identify needs, strengths, and resources.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Maintained accurate documentation of all client contacts within mandated timelines according to agency policies and guidelines.
- Coordinated with community agencies to ensure appropriate referrals for services such as housing, job training, substance abuse treatment and mental health counseling.
- Completed required paperwork such as reports for funding sources along with monthly statistics data entry into computer system databases.
- Assisted clients in obtaining identification documents necessary for accessing benefits or services.
- Developed individualized service plans with measurable goals and objectives in collaboration with clients.
- Helped clients to develop goals for life skills and create plans for daily activities of living.
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
Non-Profit Advocate
PROVIDE FOR KY
LEXINGTON , KY
- Organized spaces, materials and catering support for internal and client-focused meetings
- Resolved issues through active listening and open-ended questioning
- Participated and organized events for youth in community (Clothes drive, Bill assistance/support and back to school drives)
Family Support Specialist (Temp)
DCBS/CHFS
LEXINGTON , KY
- Promoted community integration by providing extensive physical, emotional and social support
- Interviewed individuals and families to assess needs and provide informational resources
- Prepared variety of different written communications, reports and documents.
Patient Care Technician
AVER HEALTH
LEXINGTON , KY
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Answered patient assistance calls, assessed needs and offered qualified support
- Conducted patient testing in a steril enviorment.
Education
Social Work, Masters -
Capella University
Minneapolis, MN2026-09
Correctional Support Services, Bachelor of Science -
UNIVERSITY OF PHOENIX
Phoenix, AZ10.2021
High School Diploma -
Bryan Station High School
Lexington, KY2013-05
Skills
- Medical and psychiatric terminology
- Relationship building
- Emotional support
- Youth guidance
- Communications development
- Presentation skills
- Time management
- Clerical Skills
- CRM Platforms
- Microsoft Office
- Customer Service
- Bilingual Customer Support
- Customer Focus & Orientation
- Problem-Solving
- Client Advocacy
- Cultural Competency
- Referral Knowledge
- Service planning
- Case Management
- Ethical Practice
- Needs Assessment
- Community Outreach
- Patient support
- Patient Needs Assessment
- Case Documentation
- MS Office
- Treatment Planning
- Case Planning
- Decision-Making
Certification
- Certified Case Manager(SUD, SMI, TCM core training)
- CPR/First Aid
- Crisis Prevention Intervention Para educator
Languages
English
Spanish
Timeline
Targeted Case Manager
Victory House Transitional Living
2023.11 - Current
Targeted Case Manager
PROTEA BEHAVIOR HEALTH
2022.11 - Current
Non-Profit Advocate
PROVIDE FOR KY
Family Support Specialist (Temp)
DCBS/CHFS
Patient Care Technician
AVER HEALTH
Social Work, Masters -
Capella University
Correctional Support Services, Bachelor of Science -
UNIVERSITY OF PHOENIX
High School Diploma -
Bryan Station High School
- Certified Case Manager(SUD, SMI, TCM core training)
- CPR/First Aid
- Crisis Prevention Intervention Para educator
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