Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
References
Timeline
Generic

Cierra Dalton-Porter

Louisville,KY

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

3
3
years of professional experience

Work History

Front Office Coordinator

Upstream Rehabilitation
Louisville, KY
11.2023 - Current
  • Greeted and welcomed guests upon arrival.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
  • Scheduled appointments for clients and visitors.
  • Maintained accurate records of all incoming and outgoing correspondence.
  • Provided administrative support to front office team members.
  • Ensured accuracy of data entry into the computer system.
  • Assisted with ordering supplies as needed.
  • Managed front desk operations during shifts worked.
  • Processed payments from clients in a timely manner.
  • Verified accuracy of information before entering it into the database system.
  • Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
  • Assisted with filing paperwork both electronically and manually.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Updated customer contact information in database systems.
  • Developed strong relationships with customers to ensure satisfaction with services provided.
  • Attended training sessions to stay updated on new policies and procedures.

Server/FOH Manager

Dasha Barbours
Louisville, KY
08.2021 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Explained goals and expectations required of trainees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

PCA

Baptist East Hospital
Louisville, KY
11.2022 - 11.2022
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Maintained accurate records of client care services provided on a daily basis.
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Responded promptly to emergency situations according to established protocols.
  • Gave reminders about hygiene practices like brushing teeth or combing hair.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Responded to bell or light signal calls to assist patients with needs.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Kept instruments and equipment clean and sanitized.

Education

Bachelor of Science - Organizational Leadership (HR Development)

University of Louisville
Louisville, KY
12-2024

Skills

  • Front Office Management
  • Call Routing
  • New hire processes
  • Interviewing techniques
  • New Hire Orientation
  • Document Management
  • Customer Service
  • Time management proficiency
  • Patient Relations
  • Problem-solving capabilities
  • Marketing
  • Verbal and Nonverbal Communication

Languages

English
Native/ Bilingual

Volunteer Experience

  • I have served my community by volunteering at the Ronald McDonald House (2021-2022) and Volunteers of America (2024-Current). I enjoy spending time helping others in any way that i can. I love interacting with individuals from all walks of life and giving back to my community.

References

References available upon request.

Timeline

Front Office Coordinator

Upstream Rehabilitation
11.2023 - Current

PCA

Baptist East Hospital
11.2022 - 11.2022

Server/FOH Manager

Dasha Barbours
08.2021 - Current

Bachelor of Science - Organizational Leadership (HR Development)

University of Louisville

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