Cierra Davis
Philadelphia,PA
Summary
Strategic young professional who's demonstrated success in fast-paced and creative environments. Skilled at providing structure, organization, and team development support in any environment. Adept at managing budgets, schedules, and coordinating cross-functional teams. Strong project management skills and committed to completing projects on time and within budget.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Group Fitness Coach
Solidcore
05.2024 - Current
- Adhered to industry standards for group fitness instruction while focusing on customization for unique client needs.
- Monitored progress of clients, adjusting exercise routines as needed to ensure continued improvement in physical abilities and health outcomes.
- Improved overall client satisfaction through consistent communication, addressing concerns, and adapting workouts to individual needs.
- Ensured participant safety by enforcing proper exercise techniques and promptly addressing any potential hazards within the facility.
Studio Manager
Orangetheory Fitness
07.2021 - 03.2024
- Developed strong relationships with health and wellness professionals to create and execute events, seminars, and workshops on various topics.
- Monitored and evaluated studio growth and key performance indicators to generate new leads, retain member base, implement schedule changes, and generated over 30% in recurring membership acquisition.
- Monitored available resources through careful allocation of personnel, equipment, or budgetary constraints on each project.
- Proven ability to work from home and maintain organized records of client accounts for future reference and follow-up when necessary.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Guest Services Specialist/Server
Movie Tavern
05.2018 - 11.2019
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Guest Services Associates
Dave & Buster's
05.2017 - 02.2018
- Assisted sales department with group bookings; coordinated necessary arrangements to meet clients expectations.
- Efficiently handled all problems through resolution, boosting customer satisfaction rates by 50%.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Coordinated event bookings, ensuring seamless execution of logistics and guest satisfaction.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
Intern/Chapter Founder
National Society Of Leadership And Success
12.2015 - 12.2017
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Streamlined workflow for faster document processing, leading to improved productivity and time management.
- Organized impactful guest speaker events featuring renowned professionals from various industries relevant to students' career aspirations.
Undergraduate Assistant
Kutztown University
08.2015 - 05.2017
- Organized supplementary study materials for exam preparation, leading to increased success rates among students.
- Mentored incoming Undergraduate Assistants by sharing best practices related to time management, organization, and interpersonal skills necessary for success in role.
- Managed over 50 calls per day day while providing exceptional customer support and maintaining professional composure.
- Participated in department meetings alongside faculty members, providing input on matters concerning curriculum development and student support services.
Education
Bachelor of Arts - Sociology
Kutztown University
Kutztown, PASkills
- Budget Administration
Client rapport
Partnership Development
Scheduling Coordination
Human Resources Management
Certification
First Aid/CPR Certified
Timeline
Group Fitness Coach
Solidcore
05.2024 - Current
Studio Manager
Orangetheory Fitness
07.2021 - 03.2024
Guest Services Specialist/Server
Movie Tavern
05.2018 - 11.2019
Guest Services Associates
Dave & Buster's
05.2017 - 02.2018
Intern/Chapter Founder
National Society Of Leadership And Success
12.2015 - 12.2017
Undergraduate Assistant
Kutztown University
08.2015 - 05.2017
Bachelor of Arts - Sociology
Kutztown University
First Aid/CPR Certified
CPT - Certified Personal Trainer
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