Cierra Davis
Long Term Care Benefits Claim Specialist
Summary
Strong computer proficiency in managing multiple databases. My experience extends to the healthcare and auto insurance sector, where I am well-versed in various insurance policies. These skills make me efficient in handling complex data and ensuring accurate processing of information.
Overview
8
8
years of professional experience
Work History
Licensed Property and Casualty Insurance Agent
TTEC
12.2022 - Current
- Implemented effective cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients.
- Contributed to team success by sharing best practices and collaborating on strategies to achieve shared goals.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
- Continually expanded knowledge of industry trends and regulatory changes to provide accurate information to clients.
- Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
Licensed Health Insurance Agent
TTEC
06.2021 - 12.2022
- Provide accurate information to prospects while adhering to quality and compliance standards
- Communicate effectively with prospects and plan members over the phone
- Comfortably navigate between websites and software to assist callers requesting information.
- Identify and assess customer needs to ensure satisfaction and loyalty.
- Build lasting relationships with clients through open, honest communication.
- Provide accurate, comprehensive information using the best tools and resources.
- Resolve customer concerns with effective solutions
- Keep detailed records of client interactions and account processes.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Claims Processor
Independent Business Owner
09.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Reservations Agent
Monteleone Hotel
11.2018 - 09.2019
- Processed reservations by mail, telephone, telex, cable, fax or central reservation systems referral
- Processed reservations from the sales office, other hotel departments and travel agents
- Know the type of rooms available as well as their location and layout
- Know the selling status, rates and benefits of all packages plans
- Know the credit policy of the hotel and how to code each reservation
- Created and maintained reservation records by date of arrival and alphabetical listing
- Determined room rates based on the selling tactics of the hotel
- Prepared letters of confirmation
- Communicated reservation information to the front desk
- Processed cancellations and modifications and promptly relays this information to the front desk.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotel products, services, and facilities.
Group Coordinator
Hyatt Regency
04.2018 - 11.2018
- Processed group reservation information including rooming lists, suites, resumes and billing Instructions
- Maintained and updated departmental files, various project files and other individual filing systems monthly.
- Professional communication with Meeting Planners
- Processed internal and inbound reservation requests
- Answered inbound customer inquiries via phone, email and third-party extranet
- Booked, cancelled, reinstated and modified reservations
- Processed refunds and credit card authorizations.
- Managed budgets for group projects, optimizing resource allocation to maximize results while minimizing costs.
Front Desk Receptionist
Sheraton - New Orleans Hotel
09.2016 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Bachelor of Science Healthcare Administration -
Austin Peay University
05.2020
Diploma Medical Office Management -
ICDC College
01.2015 - 2015.09
Associate's degree Veterinary Technology - undefined
Delgado Community College
01.2010 - 20122
High Diploma General Education - undefined
Sarah T. Reed High School
Skills
Computer Proficiency
Timeline
Licensed Property and Casualty Insurance Agent
TTEC
12.2022 - Current
Licensed Health Insurance Agent
TTEC
06.2021 - 12.2022
Claims Processor
Independent Business Owner
09.2019 - 06.2021
Reservations Agent
Monteleone Hotel
11.2018 - 09.2019
Group Coordinator
Hyatt Regency
04.2018 - 11.2018
Front Desk Receptionist
Sheraton - New Orleans Hotel
09.2016 - 04.2018
Diploma Medical Office Management -
ICDC College
01.2015 - 2015.09
Associate's degree Veterinary Technology - undefined
Delgado Community College
01.2010 - 20122
Bachelor of Science Healthcare Administration -
Austin Peay University
High Diploma General Education - undefined
Sarah T. Reed High School
Similar Profiles
Edward James PeñalosaEdward James Peñalosa
Patient Support Representative at TTECPatient Support Representative at TTEC
STAN MILLERSTAN MILLER
Service Delivery Manager at TTECService Delivery Manager at TTEC
Sheila ParkerSheila Parker
Customer Service Representative at TTECCustomer Service Representative at TTEC
Matthew BernardMatthew Bernard
Executive Director at TTECExecutive Director at TTEC
Alexis BarneyAlexis Barney
Licensed Property and Casualty Insurance Agent at King-Clark Co IncLicensed Property and Casualty Insurance Agent at King-Clark Co Inc