Cierra Davis
Long Term Care Benefits Claim Specialist
Summary
Strong computer proficiency in managing multiple databases. My experience extends to the healthcare and auto insurance sector, where I am well-versed in various insurance policies. These skills make me efficient in handling complex data and ensuring accurate processing of information.
Overview
8
8
years of professional experience
Work History
Licensed Property and Casualty Insurance Agent
TTEC
12.2022 - Current
- Implemented effective cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients.
- Contributed to team success by sharing best practices and collaborating on strategies to achieve shared goals.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
- Continually expanded knowledge of industry trends and regulatory changes to provide accurate information to clients.
- Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
Licensed Health Insurance Agent
TTEC
06.2021 - 12.2022
- Provide accurate information to prospects while adhering to quality and compliance standards
- Communicate effectively with prospects and plan members over the phone
- Comfortably navigate between websites and software to assist callers requesting information.
- Identify and assess customer needs to ensure satisfaction and loyalty.
- Build lasting relationships with clients through open, honest communication.
- Provide accurate, comprehensive information using the best tools and resources.
- Resolve customer concerns with effective solutions
- Keep detailed records of client interactions and account processes.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Claims Processor
Independent Business Owner
09.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Reservations Agent
Monteleone Hotel
11.2018 - 09.2019
- Processed reservations by mail, telephone, telex, cable, fax or central reservation systems referral
- Processed reservations from the sales office, other hotel departments and travel agents
- Know the type of rooms available as well as their location and layout
- Know the selling status, rates and benefits of all packages plans
- Know the credit policy of the hotel and how to code each reservation
- Created and maintained reservation records by date of arrival and alphabetical listing
- Determined room rates based on the selling tactics of the hotel
- Prepared letters of confirmation
- Communicated reservation information to the front desk
- Processed cancellations and modifications and promptly relays this information to the front desk.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotel products, services, and facilities.
Group Coordinator
Hyatt Regency
04.2018 - 11.2018
- Processed group reservation information including rooming lists, suites, resumes and billing Instructions
- Maintained and updated departmental files, various project files and other individual filing systems monthly.
- Professional communication with Meeting Planners
- Processed internal and inbound reservation requests
- Answered inbound customer inquiries via phone, email and third-party extranet
- Booked, cancelled, reinstated and modified reservations
- Processed refunds and credit card authorizations.
- Managed budgets for group projects, optimizing resource allocation to maximize results while minimizing costs.
Front Desk Receptionist
Sheraton - New Orleans Hotel
09.2016 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Bachelor of Science Healthcare Administration -
Austin Peay University
05.2020
Diploma Medical Office Management -
ICDC College
01.2015 - 09.2015
Associate's degree Veterinary Technology - undefined
Delgado Community College
01.2010 - 20122
High Diploma General Education - undefined
Sarah T. Reed High School
Skills
Computer Proficiency
Microsoft Office 2013 (7 years)
Acsr Billing System (6 years)
Healthcare Insurance
Auto insurance
Typing Speed: 45 wpm (6 years)
Microsoft Word (4 years)
Multiple Databases
Microsoft Powerpoint (4 years)
Microsoft Excel (4 years)
Medical Asepsis (Less than 1 year)
Insurance Policies
Teamwork capabilities
Goal-oriented mindset
Policy analysis
Timeline
Licensed Property and Casualty Insurance Agent
TTEC
12.2022 - Current
Licensed Health Insurance Agent
TTEC
06.2021 - 12.2022
Claims Processor
Independent Business Owner
09.2019 - 06.2021
Reservations Agent
Monteleone Hotel
11.2018 - 09.2019
Group Coordinator
Hyatt Regency
04.2018 - 11.2018
Front Desk Receptionist
Sheraton - New Orleans Hotel
09.2016 - 04.2018
Diploma Medical Office Management -
ICDC College
01.2015 - 09.2015
Associate's degree Veterinary Technology - undefined
Delgado Community College
01.2010 - 20122
Bachelor of Science Healthcare Administration -
Austin Peay University
High Diploma General Education - undefined
Sarah T. Reed High School